Enrollment & Student Experience Coordinator

GEMS Education; United Arab Emirates; On-site; Confidential; Full time

Job summary

GEMS Royal Dubai School is seeking an Admission Assistant to support prospective families through the admissions journey. You will manage registrations, explain procedures, and maintain accurate records to ensure smooth enrolment across the year.

The role requires a college degree, at least two years in customer service, and strong communication skills to engage with parents and colleagues. This is a on-site position supporting the KHDA-compliant enrolment process.

Qualifications

• Two years in a customer service focused role.
• Ability to influence the team to deliver quality results.
• Strong written and verbal communication skills.
• Relationship management with parents and peers.
• Solid time management and multi-tasking abilities.
• Advanced proficiency in Microsoft Office and related tech.

Responsibilities

• Meet with prospective parents to explain admission procedures and enrol their children.
• Update and manage the Salesforce database with up-to-date information.
• Support enrolment processes including re-enrolment and registration within deadlines.
• Coordinate with Compliance to ensure Transfer Certificates meet requirements and visa/pasport data is current.
• Follow up on outstanding offers and respond to parent inquiries by phone and email.

Skills

Customer service

Effective communicator

Relationship management

Time management

Microsoft Office

Education

College degree from a reputed university

Tools

Salesforce

Job description

GEMS Royal Dubai School is seeking an Admission Assistant to support prospective families through the admissions journey. You will manage registrations, explain procedures, and maintain accurate records to ensure smooth enrolment across the year.

The role requires a college degree, at least two years in customer service, and strong communication skills to engage with parents and colleagues. This is a on-site position supporting the KHDA-compliant enrolment process.