Front Desk & Admissions Coordinator

GEMS Education; United Arab Emirates; On-site; Confidential; Full time

Job summary

GEMS Royal Dubai School is seeking a dynamic Receptionist to welcome students, parents, staff and visitors, ensuring a warm, professional first impression and smooth day-to-day front-of-house operations. Start date January 2027.

The role requires bilingual Arabic/English communication, strong organisational skills, and experience with data systems like Phoenix and Salesforce; familiarity with CRM and using Excel is a plus.

Qualifications

• Bilingual Arabic/English communication skills.
• A college degree from a reputed university is desirable.
• Able to work well with others in a team.
• Excellent organisational and time management abilities.
• Experience with data management systems (Phoenix, Salesforce) and Excel/Office.
• Marketing experience is preferred.
• Ability to work independently and as part of a team.

Responsibilities

• Provide accurate information on location, curriculum, admissions procedures, including tours, and general administration to ensure high-quality customer service.
• Answer calls politely and direct to appropriate staff as part of the customer service offering.
• Greet visitors and provide a warm, professional welcome to the school.
• Support Admissions by contacting inquiries, converting leads, updating CRM, cross-selling to other GEMS schools, conducting tours, and assisting with enrolment events as required.
• Maintain open communication with new and prospective parents; liaise with school staff as needed.
• Complete administration and secretarial tasks to support the Front of House team.
• Ensure compliance with GEMS policies, procedures and codes of conduct.

Skills

Bilingual Arabic/English

Team player

Organisational & time management

Independent working

Education

College degree from a reputed university

Tools

Phoenix

Salesforce

Excel

Microsoft Office

Job description

GEMS Royal Dubai School is seeking a dynamic Receptionist to welcome students, parents, staff and visitors, ensuring a warm, professional first impression and smooth day-to-day front-of-house operations. Start date January 2027.

The role requires bilingual Arabic/English communication, strong organisational skills, and experience with data systems like Phoenix and Salesforce; familiarity with CRM and using Excel is a plus.