Admissions Assistant- January

GEMS Education; United Arab Emirates; On-site; Confidential; Full time

Job summary

GEMS Royal Dubai School is seeking an Admission Assistant to support prospective families through the admissions journey. You will manage registrations, explain procedures, and maintain accurate records to ensure smooth enrolment across the year.

The role requires a college degree, at least two years in customer service, and strong communication skills to engage with parents and colleagues. This is a on-site position supporting the KHDA-compliant enrolment process.

Qualifications

• Two years in a customer service focused role.
• Ability to influence the team to deliver quality results.
• Strong written and verbal communication skills.
• Relationship management with parents and peers.
• Solid time management and multi-tasking abilities.
• Advanced proficiency in Microsoft Office and related tech.

Responsibilities

• Meet with prospective parents to explain admission procedures and enrol their children.
• Update and manage the Salesforce database with up-to-date information.
• Support enrolment processes including re-enrolment and registration within deadlines.
• Coordinate with Compliance to ensure Transfer Certificates meet requirements and visa/pasport data is current.
• Follow up on outstanding offers and respond to parent inquiries by phone and email.

Skills

Customer service

Effective communicator

Relationship management

Time management

Microsoft Office

Education

College degree from a reputed university

Tools

Salesforce

Job description

Job Description

GEMS Royal Dubai School is a vibrant, premium British curriculum school, educating students from FS1 to Year 9, expanding to include Year 10 in September 2027, and annual growth to Year 13. With a diverse student body of over 870 students from more than 48 nationalities, our school combines a strong sense of community with a commitment to the highest academic standards. As we continue to grow, we are thrilled to announce the opening of our new, purpose-built secondary campus — a state-of-the-art facility designed to further enrich the world-class education we offer across two sites.

We are looking to appoint An Admission Assistant for January 2027 start.

If you are passionate about providing excellent customer service, supporting families throughout the admissions process and ensuring a smooth and welcoming experience for prospective students, this is an exciting opportunity to make a difference as part of our high-performing team and drive the #RoyalStandard.

Job Purpose

Organize and manage the admission procedures of students to maintain school specific enrolment budget consistently throughout the academic year. Ensuring all students are registered in accordance with the GEMS Enrolment Process and the specific governing body (such as KHDA).

Key Responsibilities include, but not limited to:

• Support the school Registrar by meeting with prospective parents to explain admission procedures, curriculum, fee structure and regulations to ensure prospective parents enrol their children at the school.
• Update, maintain and manage the student information Salesforce database, including all non-mandatory fields, ensuring that up-to-date information is available daily.
• Support the Registrar to ensure annual enrolment processes such as; the re-enrolment process, Parent School Contract and registration of students, is completed within the agreed timetable.
• Work closely with the School Compliance officer to ensure all Transfer Certificates received for new students meet the requirements of the governing body, students are registered in a timely fashion, outgoing TCs are processed efficiently, and visa and passport information is up to date continuously throughout the academic year.
• Follow-up all outstanding offers, respond to enquiries by phone and mail, book and carry out assessments of students within agreed timeframes providing the high-quality customer service throughout the process.
• Maintain and create files for all new applicant, new students, current student, exiting students and alumni and complete all exit documentation for students withdrawing from the school.
• Be fully versed in all the rules and regulations of the Ministry of Education and other relevant governing bodies (SEZ, KHDA, ADEK) to ensure compliance during the admission process.
• Ensure the GEMS policies, procedures and codes of conduct are always followed and ensure all audit items are addressed in a timely manner.
• Perform other duties as requested by direct and dotted reporting line managers/supervisors.

Skills Description

• A college Degree from a reputed university is desirable
• A minimum of two years in a customer service focused role.
• Ability to influence the team to deliver quality results and meet sales targets consistently is critical.
• Relationship management experience, able to build professional relationships with peer group and parental community.
• Effective communicator (written and spoken)
• Solid time management skills - ability to multi-task and cope with peaks of demand
• Advanced user of Microsoft Office and able to utilize technology well to present facts to the management.

GEMS Safeguarding

GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment.

As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.