Endpoint & End User Support Engineer

Sundus; United Arab Emirates; On-site; AED 89,000 - 134,000; Full time

Job summary

Sundus is seeking an experienced Endpoint & End User Support Engineer in Abu Dhabi to provide temporary coverage. You will manage endpoint and user support, patching, software deployment, and device security across the enterprise environment.

You’ll support Windows 10/11, Microsoft 365, AD/GP, and basic networking while assisting with onboarding/offboarding and incident resolution. This role requires hands-on, independent work in a fast-paced setting.

Qualifications

• 3–5 years of endpoint administration and IT support experience.
• Hands-on with ManageEngine Endpoint Central.
• Experience with patch management, software deployment and endpoint configuration.
• Knowledge of AD and Group Policy.
• Experience with Microsoft 365 environments.
• Basic networking skills (DNS, DHCP, TCP/IP, Wi‑Fi, VPN).

Responsibilities

• Administer and manage endpoint and end-user support services.
• Handle OS and third‑party patch deployment and software rollout.
• Maintain endpoint inventory, compliance and remediation activities.
• Support security and device-control configurations (USB, peripherals).
• Assist with Microsoft 365 administration and user access issues.
• Provide L1/L2 support for desktops, laptops, and mobile devices.
• Coordinate onboarding/offboarding and device provisioning.
• Track incidents and service requests within SLAs.
• Contribute to knowledge base and documentation.

Skills

Endpoint administration

IT support

Patch management

Software deployment

Endpoint compliance monitoring

Windows 10/11 administration

Microsoft 365 environments

Active Directory

Group Policy

Networking fundamentals

Device control (USB)

Intune (preferred)

EDR/endpoint security

Tools

ManageEngine Endpoint Central

Microsoft Intune

Job description

Job code: JPC 6369
Job Role: Endpoint & End User Support Engineer
Location; Abu dhabi

Position Summary

We are seeking an experienced and hands-on Endpoint & End User Support Engineer to provide temporary operational coverage during a planned resource absence. The role will focus on endpoint management, user support, device compliance, software deployment, patch management, and day-to-day IT operations across the enterprise environment.

Key Responsibilities

Endpoint Management & Security

• Administer and manage ManageEngine Endpoint Central.
• Monitor and deploy operating system and third-party application patches.
• Perform software deployment, upgrades, and package management.
• Manage endpoint compliance and remediation activities.
• Implement and manage device control policies, including USB and peripheral controls.
• Monitor endpoint health, security alerts, and configuration compliance.
• Assist in endpoint hardening and security configuration activities.
• Support endpoint inventory accuracy and lifecycle management.

End User Support

• Provide L1 and L2 technical support for desktops, laptops, mobile devices, and peripherals.
• Troubleshoot hardware, operating system, network connectivity, printing, and application issues.
• Support onboarding and offboarding activities for employees.
• Coordinate device preparation, deployment, replacement, and recovery activities.
• Support remote users and multiple locations as required.
• Maintain support documentation and knowledge articles.

Microsoft 365 & Endpoint Services

• Assist with user account administration and troubleshooting.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Apps.
• Assist with device enrollment and management processes.
• Support authentication and access-related troubleshooting.

Operational Support

• Track and resolve incidents and service requests within agreed timelines.
• Participate in routine maintenance activities and operational checks.
• Coordinate with vendors and internal IT teams for issue resolution.
• Support IT asset management activities and inventory verification.
• Escalate complex issues to senior engineers as required.

Security & Awareness Support

• Provide administrative support for security awareness activities when required.
• Assist Information Security team with endpoint-related audits, reporting, and compliance activities.
• Support collection of endpoint data for security investigations and incident response.

Required Skills & Experience

Technical Requirements

• 3-5 years of endpoint administration and IT support experience.
• Strong hands-on experience with ManageEngine Endpoint Central.
• Experience in:
• Patch Management
• Software Deployment
• Endpoint Configuration Management
• Device Control / USB Control
• Endpoint Compliance Monitoring
• Good understanding of Windows 10/11 administration.
• Experience supporting Microsoft 365 environments.
• Knowledge of Active Directory and Group Policy.
• Basic networking troubleshooting skills (DNS, DHCP, TCP/IP, Wi-Fi, VPN).
• Experience troubleshooting laptops, desktops, printers, and mobile devices.

Preferred Skills

• Experience with Microsoft Intune.
• Exposure to endpoint security solutions and EDR platforms.
• Familiarity with ITIL-based service management.
• Experience working in enterprise environments with 500+ endpoints.

Candidate Profile

• Strong troubleshooting and problem-solving skills.
• Able to work independently with minimal supervision.
• Good communication and user-facing support skills.
• Capable of managing multiple priorities in a fast-paced environment.
• Customer-service oriented with a proactive approach.