End-User IT Support Specialist

First Abu Dhabi Bank; Al Ain; On-site; AED 120,000 - 180,000; Full time

Job summary

First Abu Dhabi Bank is seeking an IT professional to deliver end-user technology solutions and act as the voice of the user, ensuring an exceptional experience.

The role covers diagnosis and resolution of hardware, software and network issues, installation and configuration of PCs, and ongoing system upgrades. You will train employees, explain solutions clearly, gather user feedback, and help maintain IT policy compliance.

Qualifications

• Bachelor's degree in computer technology or equivalent required.

Responsibilities

• Provide end user technology solutions and act as the voice of the user with exceptional experience.
• Diagnose and fix hardware, software and network issues.
• Install and configure computers and software.
• Perform system upgrades and keep IT systems up to date.
• Train employees to use new software or devices.
• Explain technical issues in clear, non-technical terms to users.
• Gather user feedback to improve IT services.
• Collaborate to ensure IT policy compliance and best practices.

Education

Bachelor's in computer technology OR Equivalent

Job description

First Abu Dhabi Bank is seeking an IT professional to deliver end-user technology solutions and act as the voice of the user, ensuring an exceptional experience.

The role covers diagnosis and resolution of hardware, software and network issues, installation and configuration of PCs, and ongoing system upgrades. You will train employees, explain solutions clearly, gather user feedback, and help maintain IT policy compliance.