IT Support Specialist

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 100,440 - 156,240; Full time

Benefits offered by this job

Competitive salary package

Strong long-term career development opportunities

Job summary

First Abu Dhabi Bank seeks an IT Support Specialist in Abu Dhabi to maintain stable IT operations and support end-user devices. The ideal candidate should have 3-5 years of experience, a bachelor's degree in IT, and strong knowledge of Windows environments and Office 365.

This role involves delivering responsive IT support, troubleshooting issues, and managing user access to systems. Join a leading financial institution with a focus on technology and innovation.

Qualifications

• Minimum 3 to 5 years of experience in IT support, infrastructure support, or end-user services.
• Strong knowledge of Windows environments, Office 365, endpoints, and basic networking.
• Strong troubleshooting and problem-solving skills with high responsiveness to user requests.

Responsibilities

• Provide day-to-day IT support to ensure smooth functioning of systems, devices, and infrastructure.
• Deliver L1 and L2 technical support for hardware, software, and network-related issues both on-site and remotely.
• Manage user onboarding, offboarding, access provisioning, and system configuration processes.

Skills

Information Technology

L1 and L2 support

Windows and Office 365

ServiceNow support

Endpoint management

User onboarding and access provisioning

Hardware and software troubleshooting

Network issue resolution

IT asset management

Cybersecurity and access control

Education

Bachelor's degree in Information Technology, Computer Science, or related discipline

Tools

ServiceNow

Job description

IT Support Specialist Job Snapshot

Role: IT Support Specialist

Location: Abu Dhabi, United Arab Emirates

Industry: Banking

Function: Information Technology

Experience: 3 to 5 years

Job Type: Full-time

Job Details

Country: United Arab Emirates

City: Abu Dhabi

Industry: Banking

Function: Information Technology

Salary: 9000-14000

NOTE: ONLY if salary is NOT provided: Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer.

Gender: Any

Candidate Nationality: Any

Role Context: This position is responsible for maintaining stable IT operations by supporting end‑user devices, resolving technical issues, and ensuring secure and efficient access to systems and applications. The selected professional will help improve productivity across teams by delivering responsive IT support and maintaining technology infrastructure aligned with business and regulatory standards.

Key Responsibilities

• Provide day‑to‑day IT support to ensure smooth functioning of systems, devices, and infrastructure
• Support setup, maintenance, and troubleshooting of laptops, desktops, mobile devices, printers, and applications
• Deliver L1 and L2 technical support for hardware, software, and network‑related issues both on‑site and remotely
• Manage user onboarding, offboarding, access provisioning, and system configuration processes
• Install, configure, update, and maintain IT systems, business applications, and end‑user tools
• Monitor system performance and ensure reliable operation of IT systems supporting business teams
• Maintain IT security controls, access management, and endpoint compliance in line with internal standards
• Use IT service management tools such as ServiceNow to track incidents, service requests, and resolutions
• Maintain accurate IT asset inventory documentation and lifecycle records
• Collaborate with internal stakeholders and business lines to align IT support with operational needs
• Support digital adoption targets, business KPIs, and continuous optimization of technology infrastructure
• Stay updated with cybersecurity practices, regulatory requirements, and IT governance standards

Ideal Profile

• Bachelor's degree in Information Technology, Computer Science, or related discipline
• Minimum 3 to 5 years of experience in IT support, infrastructure support, or end‑user services
• Strong knowledge of Windows environments, Office 365, endpoints, and basic networking
• Experience using IT service management tools such as ServiceNow or similar platforms
• Basic understanding of cybersecurity principles and access management controls
• Strong troubleshooting and problem‑solving skills with high responsiveness to user requests
• Ability to manage multiple support requests and prioritize effectively in a fast‑paced environment

Skills Set

• Information Technology
• L1 and L2 support
• Windows and Office 365
• ServiceNow support
• Endpoint management
• User onboarding and access provisioning
• Hardware and software troubleshooting
• Network issue resolution
• IT asset management
• Cybersecurity and access control

Why Join Us

• Join one of the UAE's leading financial institutions with strong technology and innovation focus
• Work in a stable and professional environment supporting critical banking operations
• Gain valuable exposure across enterprise IT systems and digital transformation projects
• Competitive salary package with strong long‑term career development opportunities
• Collaborate with experienced technology and business teams across asset management operations
• Build a rewarding IT career with a bank known for excellence, security, and financial leadership

About the Company

First Abu Dhabi Bank is the UAE's largest bank and one of the world's leading financial institutions, providing a full range of corporate, retail, investment, and private banking services. Headquartered in Abu Dhabi, FAB combines strong regional expertise with global reach, delivering innovative financial solutions and trusted customer relationships across the Middle East and international markets.