End User Support Engineer - IT Services

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Gain hands-on experience with enterprise IT systems

Opportunity to grow into advanced IT roles

Be part of a team focused on improving digital employee experience

Job summary

First Abu Dhabi Bank is seeking an End User Support Engineer in Abu Dhabi to enhance the digital experience for employees through effective IT support. This role involves troubleshooting IT issues, configuring hardware and software, and delivering training sessions.

The ideal candidate will have experience in IT support and a customer-focused approach. Working within a stable, technology-driven banking environment offers excellent growth potential in advanced IT roles.

Qualifications

• Experience in IT support, service desk, or end user computing roles.
• Strong troubleshooting ability across systems and devices.
• Customer-focused approach with strong interpersonal skills.
• Ability to handle multiple requests in a fast-paced environment.
• Comfortable communicating with both technical and non-technical users.

Responsibilities

• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Install and configure desktops, laptops, and enterprise applications.
• Perform system upgrades and recommend improvements to optimize performance.
• Provide hands-on support to users and ensure quick resolution of IT issues.
• Explain technical concepts clearly to non-technical staff.
• Deliver training sessions for employees on new tools and technologies.
• Collect user feedback and contribute to improving IT service delivery.
• Ensure adherence to IT policies, standards, and security requirements.
• Stay updated on new technologies and recommend enhancements to IT systems.

Skills

Desktop and laptop support

Basic networking and system troubleshooting

IT service management tools

Software installation and configuration

User training and support documentation

System performance monitoring

Job description

Job Title

End User Support Engineer - IT Services

Location

Abu Dhabi, UAE

Industry

Banking

Experience

2-5 years

Job Type

Full-time

Salary

8000-12000 monthly (Estimated salary range based on similar jobs in Dubai; please confirm the final offer with the employer.)

Overview

End User Support Engineer - IT Services role in Abu Dhabi UAE within the banking industry is a strong hiring opportunity for professionals focused on delivering reliable IT support and enhancing employee digital experience. This role emphasizes user‑centric technology solutions, minimizing downtime, and ensuring seamless day‑to‑day IT operations.

Role Context

This role focuses on delivering consistent and high‑quality IT support across the organization while representing the voice of end users. It plays a key role in maintaining system availability, improving usability, and ensuring that employees can perform their tasks without disruption.

Key Responsibilities

• Troubleshoot and resolve hardware, software, and network‑related issues efficiently
• Install and configure desktops, laptops, and enterprise applications
• Perform system upgrades and recommend improvements to optimize performance
• Provide hands‑on support to users and ensure quick resolution of IT issues
• Explain technical concepts clearly to non‑technical staff
• Deliver training sessions for employees on new tools and technologies
• Collect user feedback and contribute to improving IT service delivery
• Ensure adherence to IT policies, standards, and security requirements
• Stay updated on new technologies and recommend enhancements to IT systems

Ideal Profile

• Experience in IT support, service desk, or end user computing roles
• Strong troubleshooting ability across systems and devices
• Customer‑focused approach with strong interpersonal skills
• Ability to handle multiple requests in a fast‑paced environment
• Comfortable communicating with both technical and non‑technical users

Skills Set

• Desktop and laptop support
• Basic networking and system troubleshooting
• IT service management tools
• Software installation and configuration
• User training and support documentation
• System performance monitoring

Why Join Us

• Work in a stable and technology‑driven banking environment
• Gain hands‑on experience with enterprise IT systems
• Opportunity to grow into advanced IT roles such as system administration
• Be part of a team focused on improving digital employee experience

About the Company

First Abu Dhabi Bank is a leading financial institution in the UAE, known for its strong technology infrastructure and commitment to delivering efficient, secure, and innovative banking services.