End-User IT Support Engineer - Banking Tech Excellence

First Abu Dhabi Bank; Al Ruways Industrial City; On-site; AED 89,280 - 133,920; Full time

Benefits offered by this job

Gain hands-on experience with enterprise IT systems

Opportunity to grow into advanced IT roles

Be part of a team focused on improving digital employee experience

Job summary

First Abu Dhabi Bank is seeking an End User Support Engineer in Abu Dhabi to enhance the digital experience for employees through effective IT support. This role involves troubleshooting IT issues, configuring hardware and software, and delivering training sessions.

The ideal candidate will have experience in IT support and a customer-focused approach. Working within a stable, technology-driven banking environment offers excellent growth potential in advanced IT roles.

Qualifications

• Experience in IT support, service desk, or end user computing roles.
• Strong troubleshooting ability across systems and devices.
• Customer-focused approach with strong interpersonal skills.
• Ability to handle multiple requests in a fast-paced environment.
• Comfortable communicating with both technical and non-technical users.

Responsibilities

• Troubleshoot and resolve hardware, software, and network-related issues efficiently.
• Install and configure desktops, laptops, and enterprise applications.
• Perform system upgrades and recommend improvements to optimize performance.
• Provide hands-on support to users and ensure quick resolution of IT issues.
• Explain technical concepts clearly to non-technical staff.
• Deliver training sessions for employees on new tools and technologies.
• Collect user feedback and contribute to improving IT service delivery.
• Ensure adherence to IT policies, standards, and security requirements.
• Stay updated on new technologies and recommend enhancements to IT systems.

Skills

Desktop and laptop support

Basic networking and system troubleshooting

IT service management tools

Software installation and configuration

User training and support documentation

System performance monitoring

Job description

First Abu Dhabi Bank is seeking an End User Support Engineer in Abu Dhabi to enhance the digital experience for employees through effective IT support. This role involves troubleshooting IT issues, configuring hardware and software, and delivering training sessions.

The ideal candidate will have experience in IT support and a customer-focused approach. Working within a stable, technology-driven banking environment offers excellent growth potential in advanced IT roles.