End-to-End Travel Support Specialist (Arabic & English)

RTC-1 Employment Services; Dubai; On-site; AED 61,000 - 73,000; Full time

Job summary

RTC-1 Employment Services in Dubai is seeking a Customer Support Agent – Travel and Tourism to manage end-to-end travel arrangements, from holiday packages to flight and hotel bookings, tours, transfers and visa-related coordination, while guiding clients on availability, pricing, inclusions and booking conditions.

You will respond across phone, WhatsApp, email, CRM and walk-ins, own bookings, resolve amendments and cancellations, and maintain accurate CRM records to support repeat business and

Qualifications

• 3–4 years UAE travel & tourism experience
• Excellent Arabic and English communication
• Hands-on experience with holiday packages and bookings
• Proficient in travel/reservation systems

Responsibilities

• Manage end-to-end travel support for packages, bookings, and itineraries
• Handle inquiries and bookings across channels and provide accurate information
• Own amendments, cancellations and issue resolution with partners
• Maintain CRM records and follow up to secure repeat business

Skills

Customer support

CRM

Booking administration

Arabic-English comms

Tools

MS Office

CRM systems

Job description

RTC-1 Employment Services in Dubai is seeking a Customer Support Agent – Travel and Tourism to manage end-to-end travel arrangements, from holiday packages to flight and hotel bookings, tours, transfers and visa-related coordination, while guiding clients on availability, pricing, inclusions and booking conditions.

You will respond across phone, WhatsApp, email, CRM and walk-ins, own bookings, resolve amendments and cancellations, and maintain accurate CRM records to support repeat business and