Travel Sales & Booking Specialist

ROYAL ORBIT TRAVEL AND TOURISM LLC; Dubai; On-site; AED 50,000 - 84,000; Full time

Job summary

ROYAL ORBIT TRAVEL AND TOURISM LLC in Dubai is seeking an enthusiastic customer service professional to handle inquiries via calls, email and messages. You will assist with bookings, vouchers and travel-related requests, and coordinate with Reservation, Accounts and Operations teams to provide timely updates.

You will maintain accurate records, follow company procedures, handle complaints professionally, and support multi-channel communication on email and WhatsApp.

Qualifications

• Excellent communication and customer-service skills.

Responsibilities

• Handle customer inquiries through calls emails and messages.
• Assist with bookings vouchers tickets and travel-related requests.
• Coordinate with Reservation Accounts Sales and Operations teams.
• Follow up on pending customer requests and provide timely updates.
• Handle customer complaints professionally and escalate when required.
• Maintain accurate customer records and documentation.

Skills

Customer service

Communication

Multitasking

Email/WhatsApp

Documentation

Tools

MS Office

Job description

ROYAL ORBIT TRAVEL AND TOURISM LLC in Dubai is seeking an enthusiastic customer service professional to handle inquiries via calls, email and messages. You will assist with bookings, vouchers and travel-related requests, and coordinate with Reservation, Accounts and Operations teams to provide timely updates.

You will maintain accurate records, follow company procedures, handle complaints professionally, and support multi-channel communication on email and WhatsApp.