Employee Banking Portfolio Manager

RAKBANK; Dubai; On-site; AED 200,880 - 312,480; Full time

Job summary

RAKBANK is seeking an Employee Banking Portfolio Manager in Dubai, UAE, to enhance banking portfolios by achieving sales targets and ensuring compliance.

This role involves managing customer relationships, expanding the employee banking portfolio, and implementing strategies for customer acquisition.

The ideal candidate should have a degree in a relevant field, significant banking experience, and a strong focus on sales objectives.

Qualifications

• Minimum 5 years of experience in banking or financial services.
• Experience in Business or Employee Banking preferred.
• Proven ability to manage client relationships and grow a banking portfolio.

Responsibilities

• Perform sales activities to achieve financial targets.
• Manage and grow the Employee Banking portfolio.
• Ensure compliance with policies and service quality.

Skills

Employee Banking

Relationship Management

Sales Target Achievement

Negotiation Skills

Customer Retention

Portfolio Management

Client Acquisition

Compliance Monitoring

Education

Bachelor's degree in Business, Finance or related field

MBA

Job description

Employee Banking Portfolio Manager – Dubai, United Arab Emirates

Job role at RAKBANK, focused on employee banking portfolio management, customer acquisition, cross‑selling, and portfolio growth while maintaining compliance and service quality.

Salary: 18,000‑28,000 AED (estimated)

Key Responsibilities

• Perform sales activities for potential and existing customers to achieve assigned financial targets.
• Source primary and related banking products through effective customer engagement and relationship management.
• Oversee department operations while ensuring alignment with established policies, procedures, and performance standards.
• Coordinate, direct, and control resources to achieve strong performance without compromising service quality.
• Participate in developing and implementing departmental compliance monitoring and control processes.
• Ensure sales and portfolio activities comply with legal, regulatory, ethical, and internal policy requirements.
• Expand the Employee Banking portfolio by onboarding new companies across relevant market segments.
• Manage and grow the existing Employee Banking portfolio through structured engagement and relationship development.
• Identify cross‑sell and up‑sell opportunities through regular client visits and portfolio reviews.
• Strengthen client retention by building trusted relationships with companies and key decision makers.
• Establish company partnerships and promote RAKBANK's brand to support sales and portfolio growth.
• Initiate and manage promotional activities, group meetings, and company engagement sessions.
• Generate new sales opportunities through targeted strategies, networking, referrals, and direct client interaction.
• Maintain high standards of service by meeting customer expectations for efficiency, accuracy, timeliness, and professionalism.
• Deepen customer relationships and improve loyalty through consistent service quality and proactive follow‑up.
• Guide and support new team members through on‑the‑job assistance and practical advice.
• Help team members manage job‑related challenges and improve daily sales effectiveness.
• Track portfolio activity, sales performance, conversion opportunities, client visits, and relationship outcomes.
• Support achievement of department targets by contributing to pipeline growth and portfolio productivity.
• Maintain strong awareness of retail banking products and relevant financial services solutions.
• Uphold the bank's policies, ethics, customer service standards, governance expectations, and code of conduct at all times.

Ideal Profile

• Bachelor's degree in Business, Finance, Banking, Sales, or a related field.
• MBA is preferred.
• Minimum 5 years of experience in banking or financial services.
• Experience in Business Banking, Employee Banking, Retail Banking portfolio management, or relationship management is preferred.
• Good knowledge of retail banking products and customer acquisition practices.
• Proven ability to manage client relationships and grow a banking portfolio.
• Strong focus on achieving sales targets, objectives, portfolio growth, and revenue performance.
• Customer‑centric approach with dedication to understanding and meeting customer needs.
• Strong relationship‑building skills with the ability to manage professional client and company partnerships.
• Excellent verbal and written communication skills.
• Strong negotiation skills with the ability to reach mutually beneficial agreements.
• Good problem‑solving, analytical, and decision‑making abilities.
• Ability to perform well under pressure and manage stress effectively.
• High standards for quality, accuracy, professionalism, and timely execution.
• Ability to support new team members and contribute to a collaborative sales environment.
• Strong business ethics and commitment to compliance, governance, and responsible selling.

Skills Set

• Employee Banking
• Business Banking
• Retail Banking
• Portfolio Management
• Banking Sales
• Client Acquisition
• Company Onboarding
• Relationship Management
• Cross‑Selling
• Up‑Selling
• Sales Target Achievement
• Primary Banking Products
• Retail Banking Products
• Company Partnerships
• Client Visits
• Portfolio Growth
• Customer Retention
• Promotional Activities
• Group Meetings
• Brand Promotion
• Pipeline Development
• Sales Opportunity Generation
• Compliance Monitoring
• Regulatory Adherence
• Banking Policies
• Code of Conduct
• Customer Service
• Service Quality
• Team Support
• Team Guidance
• Communication Skills
• Negotiation Skills
• Problem‑Solving
• Analytical Thinking
• Stress Management
• Performance Management
• Professional Relationships