Associate Relationship Manager

ADIB Group; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

ADIB Group in Abu Dhabi is seeking an Associate Relationship Manager (UAE National Only) to manage a portfolio of small to mid-sized clients and actively source new-to-bank customers within the non-for-profit segment, delivering end-to-end relationship support from onboarding to service execution.

You will handle KYC reviews, coordinate with operations and compliance, and work toward targets in deposits, fee income, and cross-sell opportunities while maintaining regulatory standards.

Qualifications

• Minimum 3–5 years banking experience, preferably Corporate/SME.
• Experience in account opening documentation review.
• Familiarity with KYC processes and service requests.
• UAE-based experience is a must.

Responsibilities

• Actively source and acquire new-to-bank customers within the defined segment.
• Manage assigned portfolio of lower-to-mid tier clients with regular engagement.
• Process end-to-end account onboarding including KYC and activation.
• Coordinate with operations and compliance for smooth execution.
• Achieve financial targets including deposits and fee income.
• Maintain updated client records and pipeline.

Skills

Customer Orientation

Communication

Quality Standards

Teamwork

Technical Knowledge

Information Gathering

Problem Solving

Initiative & Change

Job description

Role : Associate Relationship Manager (UAE National Only)
Location : Abu Dhabi
Role Purpose:
To manage a portfolio of small to medium-sized clients and actively source new-to-bank customers within the defined non-for-profit organizations segment delivering end-to-end relationship support (account onboarding through service execution) while achieving assigned financial targets and ensuring full compliance.

Key Accountabilities of the role

Business Development & Target Achievement

• Actively source and acquire new-to-bank customers within assigned segment.
• Build and maintain a pipeline of prospects to support portfolio growth.
• Achieve assigned financial targets including:
• Liability growth (CASA / Wakala deposits)
• Fee income from cash management & transaction banking
• Cross-sell ratios
• Convert prospects into active banking relationships.
• Support marketing and referral initiatives to generate leads.

Relationship Management

• Manage assigned portfolio of lower-tier clients.
• Maintain regular engagement to deepen wallet share and identify opportunities.
• Support Regional Manager in larger relationship development.

End-to-End Client Handling

• Manage complete account opening process (KYC documentation review system input follow-up until activation).
• Submit and track all service requests through internal systems.
• Coordinate with operations and compliance for smooth execution.
• Act as first point of contact for day-to-day client requirements.

Compliance & Governance

• Ensure adherence to ADIB policies Sharia requirements and Central Bank regulations.
• Maintain updated KYC/ODD for portfolio & elevate exceptions or complex matters appropriately.

Process & Reporting

• Maintain updated client records and pipeline.
• Document call memos in standard format capturing the contents of the meeting opportunities for business development and follow-up plan etc.
• Monitor portfolio performance and assist in achieving assigned financial targets.

Behavioral Competencies:

• Customer Orientation.
• Communication.
• Quality standards.
• Teamwork.
• Technical knowledge.
• Information Gathering.
• Problem Solving.
• Initiative & Change.

Specialist Skills / Technical Knowledge Required for this role:

• Strong documentation accuracy and attention to detail.
• Client-facing communication skills.
• Ability to manage multiple service requests simultaneously.
• Sales orientation with operational discipline.
• Time management and follow up discipline.

Required experience:

• 3-5 years experience of experience in banking (preferably in Corporate or SME segments)
• Experience in account opening documentation review and service request handling.
• Exposure to liability growth customer acquisition activities and cash management sales is preferred.
• UAE based experience is a must