EF Prime Analyst - Customer Experience Operations

Amazon UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Career growth in analytics, operations, and program management

Collaborative and innovation-driven environment

Opportunity to influence customer satisfaction across MENA markets

Job summary

Amazon UAE in Dubai is seeking an EF Prime Analyst focused on enhancing the customer experience across fulfillment channels. The role combines data analysis and operational strategies to improve delivery performance.

The ideal candidate holds a Bachelor's degree in a quantitative field and possesses strong analytical, communication, and problem-solving skills. Experience in project management is preferred. The position offers significant exposure to logistics and customer experience strategies.

Qualifications

• Strong analytical skills with ability to interpret complex datasets.
• Experience in project or program management preferred.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Analyze operational and customer experience data to identify improvement opportunities.
• Support planning and execution of projects to enhance Prime delivery performance.
• Collaborate with cross-functional teams across fulfillment, operations, and product.

Skills

Data analysis and reporting

Excel and analytical tools proficiency

Process improvement and automation

Project coordination and execution

Stakeholder collaboration

Customer experience optimization

Education

Bachelor's degree in a quantitative field

Job description

EF Prime Analyst – Customer Experience Operations

Location: Dubai, UAE

Industry: Logistics and Supply Chain

Job Type: Full-time

Experience Level: Entry to Mid Level

Salary: 10,000–15,000 AED per month (subject to confirmation)

Job Overview

Role with Amazon focused on enhancing Prime customer experience across external fulfillment channels in MENA. Combines data-driven analysis, operational strategy, and program execution to improve delivery performance and customer satisfaction.

Key Responsibilities

• Analyze operational and customer experience data to identify improvement opportunities
• Support planning and execution of projects to enhance Prime delivery performance
• Collaborate with cross-functional teams across fulfillment, operations, and product
• Monitor key performance indicators and ensure alignment with customer experience goals
• Drive process improvements using data insights and automation solutions
• Support day‑to‑day operational strategy and execution for external fulfillment channels
• Prepare reports and dashboards to communicate performance trends and recommendations
• Identify gaps in processes and contribute to continuous improvement initiatives

Ideal Profile

• Bachelor's degree in a quantitative field such as engineering, statistics, finance, or computer science
• Strong analytical skills with ability to interpret complex datasets
• Experience in project or program management preferred
• Ability to work in a fast‑paced environment and manage multiple priorities
• Strong communication and stakeholder management skills
• Problem‑solving mindset with focus on operational efficiency

Skills Set

• Data analysis and reporting
• Excel and analytical tools proficiency
• Process improvement and automation
• Project coordination and execution
• Stakeholder collaboration
• Customer experience optimization

Benefits

• Work with Amazon's high‑impact fulfillment and Prime operations teams
• Exposure to large‑scale logistics and customer experience strategies
• Career growth in analytics, operations, and program management
• Collaborative and innovation‑driven environment
• Opportunity to influence customer satisfaction across MENA markets