Prime CX Operations Analyst - Data, Projects & Impact

Amazon UAE; Dubai; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Career growth in analytics, operations, and program management

Collaborative and innovation-driven environment

Opportunity to influence customer satisfaction across MENA markets

Job summary

Amazon UAE in Dubai is seeking an EF Prime Analyst focused on enhancing the customer experience across fulfillment channels. The role combines data analysis and operational strategies to improve delivery performance.

The ideal candidate holds a Bachelor's degree in a quantitative field and possesses strong analytical, communication, and problem-solving skills. Experience in project management is preferred. The position offers significant exposure to logistics and customer experience strategies.

Qualifications

• Strong analytical skills with ability to interpret complex datasets.
• Experience in project or program management preferred.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Analyze operational and customer experience data to identify improvement opportunities.
• Support planning and execution of projects to enhance Prime delivery performance.
• Collaborate with cross-functional teams across fulfillment, operations, and product.

Skills

Data analysis and reporting

Excel and analytical tools proficiency

Process improvement and automation

Project coordination and execution

Stakeholder collaboration

Customer experience optimization

Education

Bachelor's degree in a quantitative field

Job description

Amazon UAE in Dubai is seeking an EF Prime Analyst focused on enhancing the customer experience across fulfillment channels. The role combines data analysis and operational strategies to improve delivery performance.

The ideal candidate holds a Bachelor's degree in a quantitative field and possesses strong analytical, communication, and problem-solving skills. Experience in project management is preferred. The position offers significant exposure to logistics and customer experience strategies.