Education IT Support Specialist

MOE; United Arab Emirates; Vor Ort; AED 134.000 - 234.000; Vollzeit

Zusammenfassung

The Ministry of Education (MOE) is responsible for the operation of technology services across UAE government schools. The Technical Operations Department ensures reliable IT support, managing devices, networks, and digital platforms used by teachers and students.

Key duties include resolving hardware and software issues, supporting classroom technology, and handling Service Desk requests while maintaining records and adhering to information security policies.

Qualifikationen

• Provide technical support to users
• Assist with IT in classrooms
• Ensure access to Microsoft 365 and Teams

Aufgaben

• Provide technical support to users and resolve issues related to hardware, software, and networks.
• Support computers, printers, interactive displays, and technologies used in classrooms.
• Provide support for Microsoft 365, Teams, email, and educational systems.
• Manage and follow up on technical support requests through the Service Desk system.
• Diagnose technical issues and elevate complex cases to the relevant teams.
• Monitor IT assets and devices and maintain accurate records.
• Comply with information security and data protection policies.
• Provide guidance and assistance to users to ensure the effective use of technology systems.

Jobbeschreibung

The Ministry of Education (MOE) is responsible for the operation of technology services across UAE government schools. The Technical Operations Department ensures reliable IT support, managing devices, networks, and digital platforms used by teachers and students.

Key duties include resolving hardware and software issues, supporting classroom technology, and handling Service Desk requests while maintaining records and adhering to information security policies.