Junior IT Support Specialist

MediaSource FZC; Abu Dhabi; On-site; AED 39,000 - 61,000; Full time

Job summary

MediaSource FZC in the United Arab Emirates is seeking an entry-level IT Support Officer to provide hands-on support, assist with installation and maintenance of IT equipment, and help manage user accounts under supervision.

The role emphasizes developing foundational IT skills, adherence to IT security standards, and active collaboration within the IT team. UAE Nationals are preferred; the position offers growth within the IT department.

Qualifications

• UAE National only
• 0-2 years IT support, helpdesk, or technical administrative experience; fresh graduates welcome
• Education preferred in Information Technology or related field

Responsibilities

• Provide first-level technical support to end users for hardware, software, and basic network-related issues.
• Assist in installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment.
• Log and track IT support requests through the helpdesk system and ensure timely resolution or escalation.
• Support user account setup, password resets, and system access management under supervision.
• Assist with routine system checks, updates, backups, and basic cybersecurity practices.
• Maintain accurate records of IT assets, licenses, and equipment inventory.
• Coordinate with vendors and service providers for technical support and equipment maintenance when required.
• Support onboarding and offboarding processes including IT setup and system access.
• Ensure compliance with IT policies, procedures, and information security standards.
• Provide administrative and operational support to the IT team as assigned by the Direct Manager.

Skills

Hardware basics

Troubleshooting

MS Office

Communication

Teamwork

Detail orientation

Confidentiality

Time management

Education

High School Diploma / IT-related degree

Tools

Helpdesk software

Job description

MediaSource FZC in the United Arab Emirates is seeking an entry-level IT Support Officer to provide hands-on support, assist with installation and maintenance of IT equipment, and help manage user accounts under supervision.

The role emphasizes developing foundational IT skills, adherence to IT security standards, and active collaboration within the IT team. UAE Nationals are preferred; the position offers growth within the IT department.