End User Support (Outsourced Contract - UAE Nationals)

MOE; United Arab Emirates; Sur place; AED 134 000 - 234 000; Plein temps

Résumé du poste

The Ministry of Education (MOE) is responsible for the operation of technology services across UAE government schools. The Technical Operations Department ensures reliable IT support, managing devices, networks, and digital platforms used by teachers and students.

Key duties include resolving hardware and software issues, supporting classroom technology, and handling Service Desk requests while maintaining records and adhering to information security policies.

Qualifications

• Provide technical support to users
• Assist with IT in classrooms
• Ensure access to Microsoft 365 and Teams

Responsabilités

• Provide technical support to users and resolve issues related to hardware, software, and networks.
• Support computers, printers, interactive displays, and technologies used in classrooms.
• Provide support for Microsoft 365, Teams, email, and educational systems.
• Manage and follow up on technical support requests through the Service Desk system.
• Diagnose technical issues and elevate complex cases to the relevant teams.
• Monitor IT assets and devices and maintain accurate records.
• Comply with information security and data protection policies.
• Provide guidance and assistance to users to ensure the effective use of technology systems.

Description du poste

Since the establishment of the union of the United Arab Emirates in 1971, education has received the utmost attention of the founding leader, Sheikh Zayed bin Sultan Al Nahyan, may Allah have mercy on him, and his founding brothers. They believed that education was the cornerstone of building an enabled community that could keep pace with the advancements. Over the past decades, the wise leadership of the country was keen on building an educational system that matched its counterparts in the advanced nations. It harnessed for this purpose all the required capabilities, to achieve the country's agenda and national vision in this regard. Sincere efforts have also been made to develop education and adopt the best systems that achieve high-quality education outputs, to achieve the future visions and aspirations of the wise leadership.

Since investing in human capital is the main objective, the UAE has been keen on establishing the Ministry of Education and creating the appropriate environment to build pioneering Emirati schools, in terms of standards, form, and content they provide. It also made sure that such schools provided high-quality educational environment and owned the most technically advanced tools to be able to graduate generations that could pursue their university education confidently in higher education institutions to fulfil the requirements of labour market.

The MOE has also provided a smart learning system and high-quality digital platforms, side by side with the continuous development of school curriculums, according to national learning standards, assessment policy that is based on assessing for learning, and highest quality standards that match the best international practices. Various learning tracks, moreover, have been provided to support the capabilities and skills of students and achieve the country's strategy of encouraging the culture of creativity and innovation through providing the students with the skills of the 21st century and motivating them to have new ideas that relate to the reality they live in and foresee the future. This will eventually help in finding radical, sustainable solutions to the major issues, improving competitiveness, and supporting smart government in its attempts to keep pace with global advancements, advance education, and push it to broad horizons of excellence, leadership, and competitiveness.

Department Definition:

The Technical Operations Department is responsible for ensuring the effective and reliable operation of technology services across government schools. The department provides technical support, manages IT devices and systems, and ensures that teachers and students have access to the technology needed to support teaching, learning, and administrative activities.

Main Job Duties & Responsibilities:

• Provide technical support to users and resolve issues related to hardware, software, and networks.
• Support computers, printers, interactive displays, and technologies used in classrooms.
• Provide support for Microsoft 365, Teams, email, and educational systems.
• Manage and follow up on technical support requests through the Service Desk system.
• Diagnose technical issues and elevate complex cases to the relevant teams.
• Monitor IT assets and devices and maintain accurate records.
• Comply with information security and data protection policies.
• Provide guidance and assistance to users to ensure the effective use of technology systems.

Work location: Government schools across the UAE.