Education ICT Engineer

NETS International; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

NETS International seeks a hands-on ICT engineer to be the onsite technical lead for a seven-school trust and its Head Office in South Lincolnshire. You will fix problems first time, keep networks and devices healthy, and help staff get the most from technology.

Working with a remote service desk and 24/7 monitoring, you’ll travel across sites, supporting Microsoft 365 Entra ID and Intune, and classroom tech, while ensuring safeguarding and security best practices.

Qualifications

• 2 years in IT support or infrastructure, ideally in an education, MAT or MSP environment.
• Hands-on with managed switches, wireless VLANs, trunking, PoE, SSIDs and DHCP.
• Experience supporting multiple sites and self-managing with strong judgement.
• Excellent communication with non-technical users; full UK driving licence.
• Desirable: experience with Smoothwall, Securly, Lightspeed or similar; Aruba Central or MikroTik; Apple device management; ITIL/SLA familiarity; relevant certifications (e.g., CCNA, CompTIA) or working towards them.

Responsibilities

• Onsite support across the Trust. Provide 1st and 2nd line onsite support across seven primary schools and Head Office on a planned visit rota plus reactive visits for urgent and priority incidents.
• Log update and resolve tickets in the service desk system, working to agreed SLAs and escalating to remote and 3rd line teams where needed.
• Support classroom technology: interactive panels, Promethean, BenQ, Smart, Apple TV, AirPlay visualisers, and audio-visual kit.
• Support staff and pupils with a patient, jargon-free approach, especially headteachers' office teams and classroom staff.
• Networking and connectivity: configure HPE Aruba switching, Aruba CX, and wireless Instant APs, managed via Aruba Central; some TP-Link/Netgear/ZyXEL; manage VLANs, trunking, PoE, SSIDs, guest networks; diagnose WAN issues.
• Devices, cloud and identity: Enrol and manage Windows 11 laptops and iPads via Microsoft Intune Autopilot; manage MFA in Microsoft 365 and Entra ID; support Defender, BitLocker, Teams, OneDrive.
• Security and safeguarding: apply baselines and good practice across networks, devices and accounts; follow KCSIE and GDPR requirements; report risks promptly.
• Projects and improvement: deliver installs and refresh projects; onboarding audits; suggest practical improvements.
• Documentation and communication: keep diagrams, site docs and knowledge articles up to date; provide updates to school leaders; deliver staff training.

Skills

IT support

Field engineer

Infrastructure

M365 Entra ID

Intune

Wi-Fi VLANs

DHCP & NAT

Multi-site travel

Communication

Tools

Mikrotik routers

Aruba switches

Aruba Central

Meraki

Smoothwall firewall

Windows 11 devices

Microsoft 365 admin

Job description

We are looking for a hands-on people-focused ICT engineer to be the onsite technical lead for a multi-academy trust of seven primary schools and its Head Office in South Lincolnshire The Trust runs a modern cloud-first estate Microsoft 365 Entra ID and Intune Windows 11 laptops and iPads HPE Aruba switching and wireless with no on-premises servers You will be the face of the service in school fixing problems first time keeping networks and devices healthy and helping staff get the most from their technology Behind you is a remote service desk a 24 7 monitoring team and senior engineers you can escape to This role suits someone who enjoys variety is comfortable working alone across several sites and gets real satisfaction from helping teachers and school staff

strong Safer recruitment strong NETS International is committed to safeguarding and promoting the welfare of children This post is subject to an Enhanced DBS check with Children s Barred List satisfactory references and right-to-work checks

Key responsibilities

• Onsite support across the Trust Provide 1st and 2nd line onsite support across seven primary schools and Head Office on a planned visit rota plus reactive visits for urgent and priority incidents
• Log update and resolve tickets in the service desk system working to agreed SLAs and escalating to remote and 3rd line teams where needed
• Support classroom technology interactive panels Promethean BenQ Smart Apple TV AirPlay visualisers and audio-visual kit
• Support staff and pupils with a patient jargon-free approach especially headteachers office teams and classroom staff
• Networking and connectivity Support and configure HPE Aruba switching 2930M Aruba CX and wireless Instant APs and AP-515s managed through Aruba Central plus some TP-Link Omada Netgear and ZyXEL estates being standardised Look after VLANs trunking PoE port security SSIDs and guest visitor networks across multiple sites Support DHCP and routing on Mikrotik routers and help diagnose WAN and leased-line issues with the connectivity provider Work with the third party that manages the Trust s Smoothwall firewalls and filtering raise changes check filtering and safeguarding alerts and support agent rollout Support IP telephony handsets and PoE and liaise with the telephony provider
• Devices cloud and identity Enrol build and manage Windows 11 laptops and iPads through Microsoft Intune Autopilot USB imaging configuration profiles apps update rings compliance Manage users groups licences and MFA in Microsoft 365 and Entra ID working alongside the Trust s MIS-driven identity provisioning Bromcom Support Microsoft Defender BitLocker Teams OneDrive SharePoint and cloud print Printix with the managed MFD fleet Keep the asset register accurate including device lifecycle warranty and end-of-support tracking
• Security and safeguarding Apply security baselines and good practice across networks devices and accounts and support Cyber Essentials readiness Follow Keeping Children Safe in Education KCSIE and data protection UK GDPR requirements in all work Report risks vulnerabilities and safeguarding-related technical issues promptly through the right channels
• Projects and improvement Deliver installs upgrades and refresh projects for example wireless replacement switch standardisation and device rollouts often during school holidays Take part in onboarding audits and transition activity as the service develops Suggest practical improvements based on what you see in schools
• Documentation and communication Keep network diagrams site documentation and knowledge articles accurate and up to date Give clear updates to school leaders and the service team and contribute to monthly service reporting Deliver short practical staff training sessions and how-to guidance where needed

Skills and experience

Essential

• 2 years in an IT support field engineer or infrastructure role ideally in a school MAT or MSP environment Hands-on experience with managed switches and wireless VLANs trunking PoE SSIDs DHCP basic routing and NAT Working knowledge of Microsoft 365 Entra ID and Intune for Windows and iOS iPadOS devices Experience supporting multiple sites and working on your own with good judgement A methodical approach to troubleshooting and comfort working in live environments during the school day Excellent communication skills with non-technical users Full UK driving licence and access to your own vehicle Willing to undergo an Enhanced DBS check with Children s Barred List

Desirable

• Experience in education schools IT including safeguarding and web filtering Smoothwall Securly Lightspeed or similar HPE Aruba experience including Aruba Central or Mikrotik Cisco or Meraki equivalents Experience with Apple device management Apple School Manager iPad deployment Exposure to ITIL-style service desks and SLA-driven managed services Certifications such as Microsoft MD-102 MS-102 Aruba ACA CompTIA Network or CCNA or a willingness to work towards them

Personal attributes

• Friendly patient and calm
• someone schools are glad to see walk through the door
• Organised and self-managing across a multi-site rota
• takes ownership through to resolution
• security- and safeguarding-minded
• and keen to learn and grow technically