IT Support

Raha International School, Gardens Campus; Abu Dhabi; On-site; AED 100,000 - 145,000; Full time

Job summary

Raha International School Gardens Campus is seeking a proactive IT Support to provide first-line and onsite technical assistance across the school community. This role focuses on delivering excellent service in a fast-paced education environment.

The ideal candidate will have a minimum of 2 years in a similar IT support role and proven experience with MAC and IOS systems, with strong communication and organizational skills to support teachers and staff. UAE-based onsite position in Abu Dhabi.

Qualifications

• Bachelor's degree in Information Technology or equivalent.
• Minimum 2 years in a similar IT support role.
• Experience with MAC and iOS required

Responsibilities

• Provide first-line and on-site IT support to students and staff.
• Manage end-user help desk requests and tickets.
• Assist with hardware installation and troubleshooting.
• Support iOS devices and iOS Server.
• Manage IT equipment including labs, classrooms, and common areas.
• Printer management and consumables replenishment.
• Set up and remove IT equipment for assemblies, trainings, and presentations.
• Other duties as reasonably expected

Skills

Communication skills

Organizational skills

Interpersonal skills

Education

Bachelor's degree in Information Technology

Tools

MAC OS

iOS

Job description

Job Description:

Taaleem is committed to safeguarding and promoting the welfare of children. We hold ourselves to a high standard of effective practices in relation to child protection and we are committed to safeguarding and promoting the welfare of children. We expect all staff to share this commitment.

Raha International School Gardens Campus is seeking a proactive and customer-focused IT Support to provide first-line and onsite technical support across the school community. This is an exciting opportunity for an IT professional who thrives in a fast-paced environment and is committed to delivering exceptional service while supporting innovative teaching and learning.

Key Responsibilities:

• Manage the needs of the end user against those of any service providers
• Ability to deal with hardware issues and software installation
• Managing help desk requests
• Confidently with Teacher and Staff Tech support
• Managing iOS Devices and iOS Server
• Giving desktop support/ trouble shooting to all members of the school community.
• Managing IT Equipment including laptop trollies, CT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
• Printer management including the re-ordering of consumables
• Undertake computer rebuilds when appropriate
• Set up and removal of IT equipment (Assemblies, presentations, training etc.)
• Other duties as reasonably expected

Qualifications

• Bachelors degree in Information Technology or equivalent degree

Experience

• A minimum of 2 years working in a similar field
• Experience in MAC and IOS is required

Competencies:

• Knowledge and understanding of all IT issues in school.
• Regular updates should be part of the day-to-day role and being aware of them is essential.
• The ability to communicate with all staff is important especially when dealing with technical issues that may affect the day-to-day practice.
• An ability to assess the school hardware and keep stock in as good a working condition as possible so that the SLT can plan for replacement is essential.

Attributes

• Outstanding Communication and organization skills
• Good interpersonal skills
• Calm and diplomatic
• Ability to think about ways to improve communication for support