EdTech Customer Success Specialist – AI Education (Dubai)

AimGulf; Dubai; Hybrid; AED 195,000 - 244,000; Full time

Job summary

AimGulf in Dubai is seeking a Customer Success Specialist – EdTech to proactively engage universities and schools across the UAE. The role focuses on onboarding, training, and sustaining high client satisfaction with an AI education solution.

You will build strong relationships, address inquiries, drive adoption, coordinate with product and support teams, and monitor performance metrics to identify growth opportunities. Hybrid work in Dubai with a competitive AED salary.

Qualifications

• Experience in customer success with a proven track record.
• Experience in EdTech or Education preferred.

Responsibilities

• Develop and maintain strong relations with universities and schools to ensure ongoing satisfaction.
• Act as primary contact for key accounts, addressing queries and resolving issues promptly.
• Drive adoption and optimisation of AI solutions across client divisions.
• Collaborate with internal teams to meet client needs effectively.
• Monitor and analyse client performance metrics to identify growth opportunities.
• Conduct regular reviews with clients to ensure alignment with goals.
• Provide training and resources to maximise product understanding.
• Contribute to strategies to enhance customer satisfaction and retention.

Skills

Communication skills

Relationship building

Proactive problem-solving

Collaborative mindset

Job description

AimGulf in Dubai is seeking a Customer Success Specialist – EdTech to proactively engage universities and schools across the UAE. The role focuses on onboarding, training, and sustaining high client satisfaction with an AI education solution.

You will build strong relationships, address inquiries, drive adoption, coordinate with product and support teams, and monitor performance metrics to identify growth opportunities. Hybrid work in Dubai with a competitive AED salary.