GenAI Customer Success Engineer - Remote Dubai

DataRobot, Inc.; Dubai; Remote; AED 180,000 - 240,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision Insurance

Flexible Time Off

Paid Holidays

Paid Parental Leave

EAP

Job summary

DataRobot in Dubai seeks a Customer Success Engineer to drive GenAI adoption and measurable outcomes post-sale. You will bridge developers and DataRobot’s platform, ensuring customers maximize value from deployed GenAI apps.

The role emphasizes onboarding, ongoing usage, health monitoring, and technical advocacy across accounts, with scalable enablement and training sessions to reduce churn.

Qualifications

• 3–5+ years in technical customer-facing roles in SaaS or enterprise software.
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Responsibilities

• Onboarding customers and guiding first-use milestones to drive initial adoption.

Skills

GenAI engineering

LLM knowledge

Presentation skills

Stakeholder communication

Technical adoption

ML lifecycle

Cloud familiarity

Code/logs reading

Japanese & English proficiency

Solution engineering

Education

Bachelor's degree in a technical or business field

Job description

DataRobot in Dubai seeks a Customer Success Engineer to drive GenAI adoption and measurable outcomes post-sale. You will bridge developers and DataRobot’s platform, ensuring customers maximize value from deployed GenAI apps.

The role emphasizes onboarding, ongoing usage, health monitoring, and technical advocacy across accounts, with scalable enablement and training sessions to reduce churn.