E-Commerce Operations Executive

Astek Middle East; Dubai; On-site; AED 167,000 - 301,000; Full time

Job summary

Astek Middle East is seeking an E-Commerce Operations Executive to join a premium luxury retail brand with a strong presence across the Middle East and international markets.

You will manage the brand's D2C e-commerce platforms and Amazon marketplace, with hands-on Magento 2 administration, catalogue management, online merchandising, inventory and order management, and marketplace operations.

Qualifications

• Hands-on Magento 2 administration, catalogue management and configuration.
• Proven online merchandising experience.
• Experience with Amazon Seller Central.
• Strong attention to detail and ability to manage competing priorities across markets.

Responsibilities

• Manage product catalogue, categories and site configuration in Magento 2 across multiple storefronts.
• Set up and maintain products, categories, pricing, promotions and attributes.
• Ensure product data is accurate across markets and currencies.
• Troubleshoot catalogue and front-end issues; coordinate with IT/development teams.
• Maintain stock levels and inventory across storefronts.
• Support order processing and fulfilment for own webshop and Amazon.
• Create and manage Amazon product listings across regional stores.
• Monitor marketplace operations and listing-related issues.

Skills

Magento 2

Online merchandising

Excel

Tools

Amazon Seller Central

GA4 analytics

HTML/CSS basics

Job description

We are seeking an E-Commerce Operations Executive to join a well-established premium luxury retail brand with a strong presence across the Middle East and international markets.

As part of the E-Commerce team, you will play a key role in ensuring the smooth day-to-day operation of the brand’s D2C e-commerce platforms and Amazon marketplace presence.

This is a hands-on role covering Magento 2 administration, catalogue management, online merchandising, inventory and order management, and marketplace operations. The successful candidate will work across multiple storefronts and markets, ensuring products, pricing, promotions, stock and content are accurately maintained while supporting an excellent online customer experience.

We are looking for a highly detail-oriented and organized e-commerce professional who is comfortable working in a fast-paced, multi-market retail environment and has strong hands-on experience with Magento 2 and Amazon Seller Central.

Key Responsibilities

• Manage the product catalogue, categories and site configuration in Magento 2 across multiple storefronts.
• Set up and maintain products, categories, pricing, promotions and product attributes.
• Ensure product information is accurate, complete and correctly structured across storefronts.
• Troubleshoot catalogue and front-end issues and coordinate with IT/development teams where required.
• Maintain consistency of catalogue information across multiple markets and currencies.
• Category sorting
• Product mapping
• Banners
• Product placement
• Ensure products are correctly positioned and visible within relevant categories.
• Monitor product performance and identify issues that may negatively impact visibility or conversion.
• Support continuous improvement of the online shopping experience through accurate and effective merchandising.

Inventory & Order Management

• Add, update and maintain stock levels and inventory across multiple storefronts.
• Support order management activities, including order processing, tracking and resolution of order-related issues.
• Monitor order fulfilment timelines across both the own webshop and Amazon.
• Coordinate with relevant internal or external stakeholders when fulfilment or inventory issues arise.

Amazon & Marketplaces

• Create and manage Amazon product listings across regional stores.
• Ensure Amazon listings are accurate, complete and aligned with the relevant product catalogue.
• Support marketplace operations and monitor listing-related issues.

Requirements

• Hands-on experience administering Magento 2, particularly catalogue management, promotions and configuration.
• Proven experience in online merchandising.
• Experience managing Amazon Seller Central.
• Strong attention to detail and organizational skills, with the ability to manage competing priorities.
• Comfortable working across multiple markets and currencies.
• Strong proficiency in MS Office, particularly Excel and Word.

Nice to Have

• Experience working in a multi-market retail environment.
• Familiarity with 3PL and fulfilment coordination.
• Basic knowledge of HTML/CSS.
• Familiarity with GA4 or similar analytics platforms.
• Content writing experience.
• Experience using ChatGPT, Claude or similar AI tools for content-related tasks.