E-commerce Manager

HTrust Consulting; Dubai; On-site; AED 45,000 - 56,000; Full time

Benefits offered by this job

Standard benefits

Job summary

HTrust Consulting in Dubai seeks an E-commerce Manager to own and grow its online business across the direct-to-consumer site, Amazon, Noon, and other marketplaces.

You will drive online revenue, manage merchandising, pricing, stock, and promotions; collaborate with product, marketing, operations, and finance to optimize conversion, CAC, ROAS, and profitability while ensuring a seamless customer journey.

Qualifications

• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• 5+ years of experience in e-commerce, ideally within consumer products, retail, lifestyle, or related industries.
• Proven experience managing a brand or retailer's own e-commerce website.

Responsibilities

• Own the day-to-day commercial performance of the company's e-commerce website and marketplaces.
• Drive online revenue growth across DTC and marketplace channels.
• Monitor sales, traffic, conversion, AOV, and customer behaviour.
• Identify opportunities to improve the online customer journey, product pages, navigation, mobile experience, and checkout process.
• Own online merchandising, promotional planning, bundles, cross-sells, and upsells.
• Manage marketplace assortment, pricing, promotions, stock availability, and commercial performance.
• Monitor best-selling, underperforming, and high-potential products.
• Work closely with Product & Category teams to identify products and categories with strong online potential.
• Improve repeat purchases, abandoned-cart recovery, CRM, and customer-retention activities.

Skills

E-commerce strategy

Online merchandising

Data analysis

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/E-commerce or related field

Tools

Shopify

Job description

Our client, a growing consumer-focused business in Dubai, is actively seeking a commercially driven E-commerce Manager to own and grow its online business across its direct-to-consumer website, Amazon, Noon, and other relevant marketplaces.

Location: Dubai, UAE
Package: AED 4,000–5,000 per month

Duties and Responsibilities

E-commerce Management

• Own the day-to-day commercial performance of the company's e-commerce website and marketplaces.
• Drive online revenue growth across DTC and marketplace channels.
• Monitor sales, traffic, conversion, AOV, and customer behaviour.
• Identify opportunities to improve the online customer journey, product pages, navigation, mobile experience, and checkout process.
• Own online merchandising, promotional planning, bundles, cross-sells, and upsells.
• Manage marketplace assortment, pricing, promotions, stock availability, and commercial performance.
• Monitor best-selling, underperforming, and high-potential products.
• Work closely with Product & Category teams to identify products and categories with strong online potential.
• Improve repeat purchases, abandoned-cart recovery, CRM, and customer-retention activities.

Commercial & Performance Management

• Manage and evaluate external performance-marketing agencies or specialists based on commercial results.
• Review CAC, ROAS, conversion, margin, and other relevant acquisition and commercial metrics.
• Analyse online profitability and recommend opportunities to scale, optimize, or reduce investment.
• Identify reasons for changes in sales, conversion, customer behaviour, and product performance.
• Recommend products and categories to promote, scale, optimize, or discontinue.
• Provide management with clear weekly analysis, action plans, and commercial recommendations.

Operations & Cross-functional Coordination

• Manage and prioritize e-commerce execution resources, including listings, content, and website updates.
• Coordinate with Product, Marketing, Operations, Finance, Sales, and external partners.
• Monitor inventory, forecasting, and stock availability to support online sales.
• Ensure timely execution of e-commerce initiatives and promotional activities.
• Maintain accurate e-commerce reports, trackers, and performance dashboards.

Knowledge & Experience

• Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• 5+ years of experience in e-commerce, ideally within consumer products, retail, lifestyle, or related industries.
• Proven experience managing a brand or retailer's own e-commerce website.
• Hands-on experience with Amazon, Noon, or comparable marketplaces.
• Experience with Shopify or similar e-commerce platforms.
• Strong understanding of online merchandising and e-commerce trading.
• Strong commercial and analytical mindset.
• Good understanding of conversion, AOV, CAC, ROAS, margin, and online profitability.
• Experience managing performance-marketing agencies or specialists is preferred.
• Understanding of inventory, forecasting, and stock availability.
• Strong Excel and data-analysis skills.
• Excellent organizational and cross-functional management skills.
• High level of ownership, initiative, and follow-through.

Compensation with standard benefits