Duty Manager, Front Office & Guest Experience

Radisson Hotel Group; Dubai; On-site; AED 45,000 - 50,000; Full time

Benefits offered by this job

Accommodation provided

Medical insurance

Annual leave and yearly flight ticket

Service charge

Meals provided

Career growth opportunities

Job summary

Radisson Hotel Group is seeking a Duty Manager to join the Dubai Damac Hills Front Office team. The role requires leadership, exceptional service delivery, and a passion for creating memorable guest experiences.

You will train staff, uphold standards, and coordinate with other departments to ensure seamless operations. The position emphasizes staff development, brand program implementation, and upselling, with responsibilities spanning guest satisfaction, occupancy, and cross-department

Qualifications

• Experience at Front Desk for at least 1 year in the same capacity.
• Ability to adapt to changing service environments.
• Pro-active with a hands-on approach.
• Passion for the hospitality industry.
• Ability to manage tasks and deliver results.
• Ability to suggest creative solutions and recommendations.
• Personal integrity in a high-excellence environment.
• Strong communication and listening skills.
• Ability to collaborate at all levels within the department.
• Open and positive personality.
• Ability to handle challenging priorities and assignments.

Responsibilities

• Ensure guests are treated efficiently and in a courteous manner while meeting Radisson standards.
• Train, coach and mentor new joiners.
• Ensure Front Office quality standards and policies are followed.
• Coordinate with other departments to improve communications and guest satisfaction.
• Support room inventory management to optimize revenue and guest experience.
• Supervise concierge, one touch service, and front desk to maximize tools usage.
• Promote Radisson Rewards membership and recognition of members.
• Drive brand standard programs and Front Office training initiatives.
• Lead front desk upselling initiatives and departmental goals.
• Foster cooperation across colleagues, supervisors and departments.
• Develop team members through coaching and development opportunities.
• Support staffing and performance discussions with AFOM to maximize guest satisfaction.
• Maximize occupancy and promote hotel services while maintaining relationships across departments.
• Contribute to new initiatives to enhance guest experiences.
• Work with colleagues from diverse backgrounds to achieve common goals.
• Assist the Director of Rooms to ensure smooth department operations.

Skills

Front Desk experience

Adaptability

Proactive

Hospitality passion

Work management

Creative solutions

Integrity

Communication skills

Collaborative

Positive personality

Prioritization

Job description

Radisson Hotel Group is seeking a Duty Manager to join the Dubai Damac Hills Front Office team. The role requires leadership, exceptional service delivery, and a passion for creating memorable guest experiences.

You will train staff, uphold standards, and coordinate with other departments to ensure seamless operations. The position emphasizes staff development, brand program implementation, and upselling, with responsibilities spanning guest satisfaction, occupancy, and cross-department