Duty Manager

Ennismore; Ras al-Khaimah; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

Duty meals

Vacation tickets

Medical insurance

Job summary

Rixos Bab Al Bahr in Ras Al Khaimah, UAE, seeks a Duty Manager to lead daily hotel operations and uphold brand standards. You will act as Manager on Duty, resolve guest concerns, and coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless service.

The ideal candidate has 2–3 years in Front Office or Guest Services with supervisory responsibilities, strong leadership, and English fluency; additional languages are a plus.

Qualifications

• Diploma or Bachelor’s degree in Hospitality Management or a related field.
• Minimum 2–3 years in Front Office or Guest Services, with supervisory responsibilities.
• Experience as Duty Manager or Team Leader in an international hotel is a strong advantage.
• Fluency in English; additional local language is a plus.

Responsibilities

• Act as the Manager on Duty and oversee hotel operations during shifts.
• Handle guest complaints and feedback in a professional and timely manner.
• Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations.
• Ensure guest satisfaction and service standards across departments.
• Monitor room availability and oversee check-in/check-out processes.
• Support emergency procedures and uphold safety protocols.
• Supervise front-line colleagues and provide guidance as needed.
• Review daily reports and ensure proper documentation of incidents.
• Maintain a strong presence in public areas, assisting guests and staff.
• Report major incidents or service challenges to senior management.

Skills

Leadership

Customer service

Communication

Team supervision

Opera PMS

Education

Diploma or Bachelor's in Hospitality Management

Tools

Opera PMS

Job description

We are far more than the worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Ennisore lifestyle and possibilities. By joining us every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Rixos Bab Al Bahr is a luxury hotel chain providing a traditional Turkish hospitality in an excellent manner. changing the concept of a real luxury by giving a new meaning of the all-inclusive holiday concept through providing a unique experience.

SALARIES AND BENEFITS

• Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
• Vacation tickets /benefits provided by the hotel
• Medical Insurance Provided

Job Description

Duty Manager plays a key leadership role in the day-to-day operations of the hotel, acting as the Manager on Duty during assigned shifts. This position ensures that all departments operate efficiently and that guest experiences meet brand standards. The Duty Manager handles guest concerns, supports the operational team, and ensures a safe and smooth environment for both guests and colleagues.

Key Responsibilities

Act as the Manager on Duty and oversee hotel operations during shifts

Handle and resolve guest complaints and feedback in a professional and timely manner

Coordinate with Front Office, Housekeeping, Engineering, F&B, and Security to ensure seamless operations

Ensure guest satisfaction and provide personalized service in line with hotel standards

Monitor room availability, overbooking, and ensure smooth check-in/check-out processes

Support emergency procedures and uphold safety and security protocols

Supervise front-line colleagues and provide guidance as needed

Review daily reports, handovers, and ensure proper documentation of incidents

Maintain a strong presence in public areas, assisting guests and supporting staff

Report any major incidents or service challenges to senior management

Qualifications

Education & Experience

Diploma or Bachelor’s Degree in Hospitality Management or related field

Minimum 2–3 years of experience in Front Office or Guest Services roles, preferably with supervisory or managerial responsibilities.

Previous experience as a Duty Manager or Team Leader in an international hotel is a strong advantage.

Strong leadership and decision‑making abilities

Excellent interpersonal and communication skills (verbal & written in English and [local language])

Calm and professional under pressure, with strong conflict‑resolution skills

Solid understanding of hotel operations, PMS systems (e.g., Opera), and service standards

Flexible and able to work shifts, weekends, and holidays as needed

High level of integrity, responsibility, and attention to detail

Additional foreign language is an asset.

Other Requirements

Customer‑focused with a proactive approach to guest satisfaction

Energetic, hands‑on, and visible leader with a passion for hospitality

Well‑groomed and professional appearance