Luxury Guest Relations Specialist

Rixos Hotels Gulf; Dubai; On-site; AED 134,000 - 201,000; Full time

Benefits offered by this job

Duty Meals

Medical Insurance

Vacation tickets

Job summary

Rixos Premium Dubai JBR seeks a dedicated Guest Relations professional to oversee all aspects of guest satisfaction, from arrival to departure. You will greet VIPs, coordinate with concierge teams, and ensure seamless experiences in a luxury hotel setting.

The role requires a minimum of 2 years in guest relations or front desk within hospitality, fluency in English and additional languages (Russian and Turkish preferred), and strong communication and organizational skills.

Qualifications

• Associate degree or diploma in Hotel Management, Hospitality, or equivalent professional qualification.
• Minimum 2 years of professional experience in Guest Relations, Front Desk Operations, or Customer Service within a hospitality environment.
• Fluent English, Russian, and Turkish languages are mandatory.

Responsibilities

• Oversee and direct all aspects of Guest Relations to maximize guest satisfaction.
• Meet and greet VIP guests personally and ensure recognition and special service.
• Coordinate with Concierge and Butler for events, promotions, and VIP requests.
• Prepare compendiums for guest arrivals and update repeat guest history.
• Maintain contact with Airport Concierge for arrivals and departures and update guest databases.
• Promote Inter-Hotel sales and in-house facilities and arrange amenities prior to arrival.
• Attend to special guest requests and handle complaints with follow-up actions.

Skills

Guest Relations

Front Desk Ops

Customer Service

Interpersonal Skills

Education

Associate degree in Hotel Management

Tools

Opera PMS

Microsoft Office

Job description

Rixos Premium Dubai JBR seeks a dedicated Guest Relations professional to oversee all aspects of guest satisfaction, from arrival to departure. You will greet VIPs, coordinate with concierge teams, and ensure seamless experiences in a luxury hotel setting.

The role requires a minimum of 2 years in guest relations or front desk within hospitality, fluency in English and additional languages (Russian and Turkish preferred), and strong communication and organizational skills.