Dubai Retail Customer Service & Merchandising Associate

AlFuttaim; Dubai; On-site; AED 33,480 - 55,800; Full time

Job summary

AlFuttaim in Dubai is looking for a Customer Service Associate to enhance retail sales by helping customers find the right products and ensuring a positive shopping experience. Responsibilities include engaging with customers, operating cash registers, and maintaining store presentation.

The ideal candidate has customer service experience and strong communication skills. This full-time role offers a pathway for growth in the retail sector in Dubai, with exposure to established brands and structured operations.

Qualifications

• Previous experience in a customer-facing role, preferably in retail or similar industries.
• Strong verbal communication and interpersonal skills.
• Comfortable operating a cash register and maintaining product displays.

Responsibilities

• Engage customers in a friendly manner and provide suitable assistance.
• Deliver high levels of customer service across the sales floor.
• Respond to customer inquiries and escalate issues as needed.
• Recommend suitable products and support upselling efforts.
• Maintain a clean and organized sales floor.

Skills

Retail customer service

Product recommendation

Upselling

Cross‑selling

Sales support

Customer enquiry handling

Complaint escalation

Cash register operation

Cash handling

Transaction processing

Store maintenance

Visual merchandising

Product display support

Stock replenishment

Inventory support

Shipment receiving

Sales floor organization

Communication skills

Teamwork

Attention to detail

Job description

AlFuttaim in Dubai is looking for a Customer Service Associate to enhance retail sales by helping customers find the right products and ensuring a positive shopping experience. Responsibilities include engaging with customers, operating cash registers, and maintaining store presentation.

The ideal candidate has customer service experience and strong communication skills. This full-time role offers a pathway for growth in the retail sector in Dubai, with exposure to established brands and structured operations.