Customer-Experience Retail Associate — Drive Sales & Service

Majid Al Futtaim; Dubai; On-site; AED 33,000 - 50,000; Full time

Job summary

Majid Al Futtaim Lifestyle in Dubai invites a Sales Associate to deliver exceptional customer experiences, translate product knowledge into relevant recommendations, and support day-to-day store operations.

With 1-2 years of retail experience and a customer-first mindset, you will help achieve sales targets, upsell thoughtfully, and maintain store presentation to Majid Al Futtaim standards.

Qualifications

• High School Certificate.
• 1-2 years of industry experience.
• Strong communication and customer service skills.
• Ability to upsell and recommend products.

Responsibilities

• Provide customer service in line with Majid Al Futtaim standards.
• Understand individual customer requirements and assist with suitable merchandise selections.
• Maintain a customer-focused approach throughout each interaction.
• Respond to customer concerns promptly and professionally.
• Escalate matters to the Store Manager when further assistance is required.
• Help create a positive shopping experience that encourages customers to return.
• Work toward assigned sales targets and identify opportunities to improve results.
• Maintain sufficient product knowledge to answer customer questions and make relevant recommendations.
• Use appropriate selling techniques to support high-value transactions.
• Identify opportunities to upsell and cross-sell products based on customer requirements.
• Recommend, select, and locate merchandise for customers.
• Help customers obtain suitable products from other Majid Al Futtaim fashion brands and stores when merchandise is unavailable in the current location.
• The Sales Associate contributes to the daily readiness of the store alongside direct selling responsibilities.
• This includes supporting merchandise replenishment, maintaining clean and tidy selling areas, and helping ensure store presentation remains consistent with required standards.
• The role also requires close cooperation with colleagues to maintain efficient customer service and support store priorities throughout the trading day.
• Follow store security policies and applicable procedures.
• Remain alert to circumstances that could result in stock loss.
• Handle merchandise responsibly while assisting customers.
• Report relevant security or stock concerns through established store channels.
• Contribute to store practices intended to protect merchandise and minimize losses.

Skills

Strong communication

Customer-first approach

Sales skills

Education

High School Certificate

Job description

Majid Al Futtaim Lifestyle in Dubai invites a Sales Associate to deliver exceptional customer experiences, translate product knowledge into relevant recommendations, and support day-to-day store operations.

With 1-2 years of retail experience and a customer-first mindset, you will help achieve sales targets, upsell thoughtfully, and maintain store presentation to Majid Al Futtaim standards.