Dubai Operations Lead – AI-Driven, Regulator Liaison

Capital Com SV Investments Limited; Abu Dhabi; On-site; AED 360,000 - 600,000; Full time

Job summary

Capital.com seeks a Senior Operations Manager to lead Dubai operations as the firm scales with AI and automation. You will build and guide the local team, align with the Global Head of Operations, and serve as the primary contact for the regulator, ensuring compliance and smooth regional performance.

You will coordinate with global functions to meet local needs, manage incidents and launches, and push for improvements across vendors and processes.

Qualifications

• 5+ years in operations leadership in financial services, fintech, payments or another regulated environment.
• Experience building and leading operations teams.
• Direct experience as an operations contact for a regulator.
• Track record of delivering through global functions you do not manage.
• Experience with operational KPIs, incident coordination and launch readiness.
• Clear communication with senior leaders, and based in Dubai or willing to relocate.

Responsibilities

• Build and strengthen the Dubai operations team and support it day to day.
• Agree global strategy with the Global Head of Operations and deliver it locally.
• Act as the main operations contact for the regulator. Work with the General Manager and Compliance to turn local requirements into operational actions.
• Coordinate delivery across global functions, agreeing service expectations, handovers and escalation routes.
• Own regional performance. Investigate service gaps, separate local issues from wider process problems, and agree fixes with accountable teams.
• Coordinate the regional side of incidents and prepare operations for launches and major changes, escalating gaps before launch decisions.
• Manage service dependencies, including vendors, and drive improvements, including AI and automation, with global process owners.
• Report clearly to regional and global leaders, and escalated what needs more authority or resources.

Skills

Operations leadership

Regulator liaison

Cross-functional coordination

Incident coordination

Launch readiness

AI and automation

Vendor management

Job description

Capital.com seeks a Senior Operations Manager to lead Dubai operations as the firm scales with AI and automation. You will build and guide the local team, align with the Global Head of Operations, and serve as the primary contact for the regulator, ensuring compliance and smooth regional performance.

You will coordinate with global functions to meet local needs, manage incidents and launches, and push for improvements across vendors and processes.