Dubai Online Digital Sales Pro - Customer Concierge

AlFuttaim; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Digital Sales Representative - Online Customer Sales in Dubai, United Arab Emirates supports IKEA shoppers through digital channels. Al-Futtaim hires a persuasive, tech‑confident sales professional who can identify needs and recommend products to drive cross‑selling and revenue.

The role combines product consultation and remote communication to meet digital sales targets, maintain records, and share insights with internal teams.

Qualifications

• Experience in sales, telesales, digital customer service, online retail, or similar customer-facing environment.

Responsibilities

• Engage customers through approved digital sales and communication channels.
• Listen to customer questions, furnishing requirements, and purchasing priorities.
• Recommend IKEA products based on space, budget, functionality, and preferences.
• Explain product features, dimensions, benefits, availability, care, and alternatives.
• Respond to enquiries within service timelines.
• Guide customers through product selection and remove purchase obstacles.
• Identify sales opportunities and apply up-selling and cross-selling techniques.
• Work toward digital sales, conversion, transaction, and satisfaction targets.
• Maintain knowledge of IKEA products, services, campaigns, delivery options, and digital shopping processes.
• Capture customer feedback and share improvement opportunities.

Skills

Digital sales

Telesales

Online customer service

Customer needs assessment

Product recommendation

Up-selling

Cross-selling

Sales conversion

Persuasive communication

Customer engagement

Objection handling

Customer satisfaction

Time management

Multitasking

Product knowledge

Trend awareness

Team collaboration

Digital performance reporting

Sales target achievement

Advanced Excel

Google Analytics

CRM

Tools

Advanced Excel

Google Analytics

Help desk software

Remote support tools

Online retail systems

CRM

Job description

Digital Sales Representative - Online Customer Sales in Dubai, United Arab Emirates supports IKEA shoppers through digital channels. Al-Futtaim hires a persuasive, tech‑confident sales professional who can identify needs and recommend products to drive cross‑selling and revenue.

The role combines product consultation and remote communication to meet digital sales targets, maintain records, and share insights with internal teams.