Digital Sales Representative - Online Customer Sales

AlFuttaim; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Digital Sales Representative - Online Customer Sales in Dubai, United Arab Emirates supports IKEA shoppers through digital channels. Al-Futtaim hires a persuasive, tech‑confident sales professional who can identify needs and recommend products to drive cross‑selling and revenue.

The role combines product consultation and remote communication to meet digital sales targets, maintain records, and share insights with internal teams.

Qualifications

• Experience in sales, telesales, digital customer service, online retail, or similar customer-facing environment.

Responsibilities

• Engage customers through approved digital sales and communication channels.
• Listen to customer questions, furnishing requirements, and purchasing priorities.
• Recommend IKEA products based on space, budget, functionality, and preferences.
• Explain product features, dimensions, benefits, availability, care, and alternatives.
• Respond to enquiries within service timelines.
• Guide customers through product selection and remove purchase obstacles.
• Identify sales opportunities and apply up-selling and cross-selling techniques.
• Work toward digital sales, conversion, transaction, and satisfaction targets.
• Maintain knowledge of IKEA products, services, campaigns, delivery options, and digital shopping processes.
• Capture customer feedback and share improvement opportunities.

Skills

Digital sales

Telesales

Online customer service

Customer needs assessment

Product recommendation

Up-selling

Cross-selling

Sales conversion

Persuasive communication

Customer engagement

Objection handling

Customer satisfaction

Time management

Multitasking

Product knowledge

Trend awareness

Team collaboration

Digital performance reporting

Sales target achievement

Advanced Excel

Google Analytics

CRM

Tools

Advanced Excel

Google Analytics

Help desk software

Remote support tools

Online retail systems

CRM

Job description

Digital Sales Representative - Online Customer Sales Job Snapshot Role: Digital Sales Representative - Online Customer Sales Location: Dubai, United Arab Emirates Industry: Retail Function: Telesales Experience: Previous sales and digital customer service experience Job Type: Full-time

Position Overview Digital Sales Representative - Online Customer Sales in Dubai, United Arab Emirates is a customer-focused Retail opportunity supporting IKEA shoppers through digital communication channels. Al-Futtaim is hiring a persuasive and technology-confident sales professional who can understand home furnishing needs, recommend suitable products, resolve customer concerns, and increase revenue through effective cross-selling and up-selling.

Job Details Country: United Arab Emirates City: Dubai Industry: Retail Function: Telesales Salary: 5000-8000 Estimated salary range based on similar jobs in the job city; please confirm the final offer with the employer. Gender: Any Candidate Nationality: Any Job Type: Full-time

Role Context The Digital Sales Representative connects online customers with practical IKEA home furnishing solutions while supporting the commercial performance of digital sales channels. The role combines product consultation, customer service, remote communication, and sales conversion. By responding accurately, identifying additional buying opportunities, and sharing customer insights with internal teams, the representative helps improve online engagement, transaction value, satisfaction scores, and long-term customer trust.

Key Responsibilities

• Engage customers proactively through approved digital sales and communication channels.
• Listen carefully to customer questions, concerns, furnishing requirements, and purchasing priorities.
• Recommend relevant IKEA products and services based on space, budget, functionality, and personal preferences.
• Explain product features, dimensions, benefits, availability, care instructions, and suitable alternatives.
• Respond to enquiries accurately and within the expected service timelines.
• Guide customers through product selection and help remove obstacles affecting purchase decisions.
• Identify sales opportunities during conversations and apply appropriate up-selling and cross-selling techniques.
• Work toward assigned digital sales, conversion, transaction, and customer satisfaction targets.
• Use persuasive communication without compromising accuracy or customer trust.
• Maintain detailed knowledge of IKEA products, services, campaigns, delivery options, and digital shopping processes.
• Stay informed about home furnishing trends and changing customer behaviour across online channels.
• Capture useful customer feedback and share recurring issues or improvement opportunities with relevant teams.
• Use help desk software, remote support tools, and digital communication systems to manage customer interactions.
• Maintain accurate conversation records, customer details, follow-up notes, and sales-related information.
• Review digital performance indicators and identify opportunities to improve response quality and sales results.
• Apply IKEA positioning, tone, and communication standards consistently across customer conversations.
• Coordinate with colleagues inside and outside IKEA Communication when enquiries require additional support.
• Manage multiple customer interactions while maintaining accuracy, professionalism, and timely responses.
• Follow established digital sales procedures, data-handling requirements, and customer service practices.
• Contribute ideas that strengthen digital selling methods and improve the online customer journey.

The preferred candidate has previous experience in sales, telesales, digital customer service, online retail, or a similar customer‑facing environment. Experience selling home furnishing, lifestyle, or consumer products would be useful. Applicants should communicate clearly, listen attentively, and confidently guide customers toward suitable purchasing decisions. Strong persuasion skills are required, together with the ability to handle objections and maintain a helpful tone during demanding conversations. The role requires confidence using help desk software, remote support tools, digital communication platforms, and online sales systems. Advanced Excel capability, familiarity with Google Analytics, and experience using digital performance tools will provide an advantage. A strong understanding of IKEA products and services is desirable. The successful candidate will be organized, technology‑aware, comfortable managing several tasks, and capable of working collaboratively across different teams.

Skills Set

• Digital sales
• Telesales
• Online customer service
• Customer needs assessment
• Home furnishing consultation
• Product recommendation
• Product feature presentation
• Up-selling
• Cross-selling
• Sales conversion
• Customer engagement
• Objection handling
• Persuasive communication
• Customer satisfaction
• Digital communication channels
• Help desk software
• Remote support tools
• Customer feedback collection
• Sales target achievement
• Advanced Excel
• Google Analytics
• Digital performance reporting
• Online retail systemsCustomer relationship management
• Time management
• Multitasking
• Product knowledge
• Trend awareness
• Team collaboration
• Digital sales best practices

Why Join Us

This position provides an opportunity to build modern Retail sales experience within IKEA 's expanding digital customer environment. The role combines home furnishing knowledge, online communication, sales analytics, and customer relationship development in a business supported by established systems and international retail standards. As more customers research and purchase home products through digital channels, professionals who can combine product expertise with persuasive remote selling remain increasingly valuable. Strong performance can create opportunities in senior digital sales, customer experience, e-commerce operations, sales training, or online retail management.

About the Company

Al‑Futtaim is a diversified privately held regional business headquartered in Dubai, United Arab Emirates. Its operations span automotive, financial services, real estate, retail, and healthcare across more than 20 countries. Through its retail division, Al‑Futtaim manages partnerships with internationally recognized brands, including IKEA, and continues to develop integrated store and digital shopping experiences across regional markets.