Dubai On-site Customer Support Pro for Travel & Ecommerce

Shpper; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Shpper, a Dubai-based innovative peer-to-peer platform, seeks a Customer Service Representative to provide frontline support for travelers and shoppers. You will handle inquiries via phone, email, and chat, guiding users through platform features and assisting with orders, payments, and deliveries.

The role requires strong English communication, on-site availability in Dubai, and experience in e-commerce or travel tech.

Qualifications

• Excellent verbal and written English; Arabic is a plus.
• On-site in Dubai with ability to work during local hours.
• Experience in customer service in e-commerce, travel, or technology platforms.
• Comfort using CRM tools and helpdesk software.
• High school diploma required; an associate or bachelor’s degree is an advantage.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Guide users through platform features and order status.
• Document interactions and escalate complex issues as needed.
• Collaborate with internal teams to improve processes and user satisfaction.

Skills

Customer Service

Communication Skills

CRM Tools

Team Collaboration

Problem Solving

English Proficiency

On-site Dubai

Ecommerce Experience

Education

High School Diploma

Associate or Bachelor's Degree preferred

Tools

CRM Software

Helpdesk Software

Job description

Shpper, a Dubai-based innovative peer-to-peer platform, seeks a Customer Service Representative to provide frontline support for travelers and shoppers. You will handle inquiries via phone, email, and chat, guiding users through platform features and assisting with orders, payments, and deliveries.

The role requires strong English communication, on-site availability in Dubai, and experience in e-commerce or travel tech.