Member Experience Manager

Arada; Sharjah; On-site; AED 201,000 - 357,000; Full time

Job summary

Wellfit Masaar in Sharjah is seeking an experienced Member Experience Manager to lead our front-of-house operations and ensure every member journey is seamless, engaging, and memorable.

You will manage the Member Experience team, drive service excellence, enhance member satisfaction and retention, and create a welcoming environment that reflects the premium standards of the Wellfit brand.

Qualifications

• Experience leading front-of-house teams in hospitality or wellness settings.
• Proven ability to drive service excellence and member satisfaction.
• Strong leadership and people management skills.
• Ability to build welcoming, premium guest experiences.

Responsibilities

• Lead the Member Experience team and front-of-house operations.
• Drive service excellence and ensure seamless member journeys.
• Enhance member satisfaction and retention through proactive engagement.
• Create a welcoming environment reflecting premium Wellfit standards.

Skills

People leadership

Customer service

Front-of-house operations

Team management

Job description

Join Our Dynamic Team at Wellfit Masaar: We're Hiring a Member Experience Manager!

Are you a people-focused leader with a passion for delivering exceptional customer experiences?

Wellfit Masaar is looking for an experienced and driven Member Experience Manager to lead our front-of-house operations and ensure every member journey is seamless, engaging, and memorable.

As the Member Experience Manager, you will be responsible for leading the Member Experience team, driving service excellence, enhancing member satisfaction and retention, and creating a welcoming environment that reflects the premium standards of the Wellfit brand.

If you're a motivated leader who thrives on creating exceptional customer experiences and building strong communities, we'd love to hear from you.

Location: Wellfit Masaar, Sharjah