Dubai Luxury Concierge Intern

Mandarin Oriental Hotel Group Limited; Dubai; On-site; AED 17,000 - 28,000; Full time

Job summary

Mandarin Oriental Jumeira, Dubai is seeking a Concierge Intern to join our Concierge team, delivering five-star service and anticipating guest needs across a luxury setting.

The role requires strong English communication, Dubai knowledge, and availability from October to April, with prior luxury internship as a plus. Training and development aligned with MOHG standards will be provided.

Qualifications

• Senior School qualification or equivalent.
• Hospitality School diploma is an advantage.
• Availability from October until April.
• Able to stand for extended period of time.
• Minimum 1 luxury hospitality internship experience.
• Strong commands of Microsoft Office.
• Ability to understand guest needs and expectations and to deliver superior customer service.
• Clear communication; fluent English; additional languages are a plus.

Responsibilities

• Create focused conversations with guests to identify preferences.
• Be proactive and anticipate guest requirements to tailor experiences.
• Provide clear directions for guests traveling outside the hotel.
• Respond to guests' needs using proper communication with other departments.
• Maintain a daily record via Concierge software of guest requests and reservations.
• Build relationships with guests to delight and gain loyalty with MOHG standards.

Skills

Customer service

Communication

Multitasking

Education

Senior School qualification

Hospitality diploma (advantage)

Tools

Microsoft Office

Job description

Mandarin Oriental Jumeira, Dubai is seeking a Concierge Intern to join our Concierge team, delivering five-star service and anticipating guest needs across a luxury setting.

The role requires strong English communication, Dubai knowledge, and availability from October to April, with prior luxury internship as a plus. Training and development aligned with MOHG standards will be provided.