Guest Communications Concierge

Mandarin Oriental Hotel Group Limited; Dubai Emirate; Sur place; AED 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

MOstay programme

Health & wellbeing benefits

Learning & development programmes

Résumé du poste

Mandarin Oriental Jumeira, Dubai is seeking a Guest Communications Agent to join our Front Office team. We are a luxury property renowned for legendary service and a warm, respectful, growth-oriented culture.

The role focuses on welcoming callers, routing inquiries to the correct departments, and delivering impeccable guest communications while supporting learning and development initiatives. This position emphasizes guest satisfaction from arrival to departure within MOHG standards.

Responsabilités

• Answer hotel's main telephone number and connect guest and colleagues to the correct telephone extension.
• Greet all callers with warm and sincere greeting.
• Carry out wake-up call procedures to perfection and maintain accurate and appropriate records.
• Take and retrieve messages, both in Voicemail, in the appropriate manner.
• Maintain a good working relationship with all departments and assist other departments when needed.

Description du poste

Mandarin Oriental Jumeira, Dubai is seeking a Guest Communications Agent to join our Front Office team. We are a luxury property renowned for legendary service and a warm, respectful, growth-oriented culture.

The role focuses on welcoming callers, routing inquiries to the correct departments, and delivering impeccable guest communications while supporting learning and development initiatives. This position emphasizes guest satisfaction from arrival to departure within MOHG standards.