Dubai Lobby Concierge & Guest Relations Specialist

AlFuttaim; Dubai; On-site; AED 56,000 - 89,000; Full time

Job summary

Al-Futtaim is seeking a welcoming Lobby Ambassador to support hotel guest relations and front office operations in Dubai, United Arab Emirates. You will greet guests, assist with inquiries, coordinate airport transfers, and help ensure a seamless arrival to departure experience while upholding IHG brand standards.

The role requires a minimum of 1 year in a hotel front desk or guest-facing position, with strong English communication and a professional, personable demeanor.

Qualifications

• Excellent verbal communication and interpersonal skills.
• Strong customer service and guest relations abilities.
• Fluency in English, both spoken and written.
• Additional languages are an advantage but not essential.

Responsibilities

• Greet and welcome guests, creating a positive first impression.
• Coordinate airport transfers and arrivals with hotel departments.
• Assist departing guests with travel arrangements and baggage inquiries.
• Support front office and guest relations teams with daily operations.
• Coordinate VIP arrivals and special guest requirements with management.

Skills

Verbal communication

Customer service

Guest relations

English fluency

Additional languages beneficial

Professional hospitality demeanor

Job description

Al-Futtaim is seeking a welcoming Lobby Ambassador to support hotel guest relations and front office operations in Dubai, United Arab Emirates. You will greet guests, assist with inquiries, coordinate airport transfers, and help ensure a seamless arrival to departure experience while upholding IHG brand standards.

The role requires a minimum of 1 year in a hotel front desk or guest-facing position, with strong English communication and a professional, personable demeanor.