Dubai IT Systems & Support Technician

The Luxury Collection; Dubai; On-site; AED 60,000 - 85,000; Full time

Job summary

The Luxury Collection in Dubai seeks an IT professional to troubleshoot and resolve software and system issues, provide guidance, and implement improvements. You will train users, manage applications and user accounts, and coordinate telecom-related planning and operations in a luxury hospitality environment.

The role emphasizes maintaining records, enforcing quality standards, and supporting a culture of efficiency and exceptional guest service. On-site position at a flagship property in Dubai.

Qualifications

• Education: Technical, Trade, or Vocational School Degree.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Provide technical guidance and recommendations to resolve business problems.
• Analyze, recommend, and implement process improvements.
• Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Education

Technical, Trade, or Vocational School Degree

2+ years of related work experience

No supervisory experience

None

Job description

The Luxury Collection in Dubai seeks an IT professional to troubleshoot and resolve software and system issues, provide guidance, and implement improvements. You will train users, manage applications and user accounts, and coordinate telecom-related planning and operations in a luxury hospitality environment.

The role emphasizes maintaining records, enforcing quality standards, and supporting a culture of efficiency and exceptional guest service. On-site position at a flagship property in Dubai.