Luxury Hotel IT Specialist - 24/7 Guest Tech Support

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 167,000 - 279,000; Full time

Benefits offered by this job

Competitive Salary Package

World-class Development Opportunities

Complimentary stays with breakfast in

50% off at sister hotels' bars and餐

Job summary

The Lana in Dubai, part of the Dorchester Collection, seeks an IT Specialist to ensure seamless guest connectivity and robust IT operations across hotel applications and networks. You will be the primary IT contact for guest IT issues, maintaining systems to the Dorchester Collection standards and supporting critical services around the clock.

With a Diploma in IT and certifications like CCNA and Microsoft, you will contribute to a luxury guest experience, while leveraging our learning academy

Qualifications

• Diploma in IT or related field; CCNA and Microsoft Certification desirable.
• Minimum 2 years’ experience in a similar capacity in luxury hotels in the Middle East.
• Strong communication and customer service skills; fluent English.
• Ability to troubleshoot guest-facing technologies and maintain IT systems.
• Knowledge of Opera, Simphony, Call Accounting, HSIA and POS systems is preferred.

Responsibilities

• Ensure seamless guest connectivity and zero downtime for IT systems during stays.
• Serve as first IT contact for guest IT issues and address priority tickets.
• Maintain hotel applications and networks per Dorchester Collection standards.
• Enforce IT policies and periodically monitor compliance.
• Support key systems (Opera, Simphony, Call Accounting, HSIA, PABX, POS) 24/7.
• Provide desktop OS and application support including patches.
• Monitor and close IT Helpdesk tickets by priority.
• Manage backups and inform IT Manager of issues.
• Assist guests with on-stay IT needs.
• Follow Planned Preventive Maintenance for telecom rooms and document records.

Skills

Customer service

Communication

Problem solving

English fluency

CCNA certification

Microsoft Certification

IT Diploma

Team player

Education

Diploma in IT or related field

CCNA certification

Microsoft Certification

Tools

Opera

Simphony

Call Accounting

HSIA

PABX

Job description

The Lana in Dubai, part of the Dorchester Collection, seeks an IT Specialist to ensure seamless guest connectivity and robust IT operations across hotel applications and networks. You will be the primary IT contact for guest IT issues, maintaining systems to the Dorchester Collection standards and supporting critical services around the clock.

With a Diploma in IT and certifications like CCNA and Microsoft, you will contribute to a luxury guest experience, while leveraging our learning academy