IT & Telecommunications Operations Specialist

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; Sur place; AED 60 000 - 110 000; Plein temps

Résumé du poste

The Luxury Collection in Dubai seeks an IT professional to troubleshoot and resolve software and systems issues, provide guidance, and implement process improvements. You will enter commands, support applications and user accounts, and maintain data records across telecommunications operations.

Responsibilities include planning, design, operations, and resource allocation for telecom activities, and advising on policies and priorities to enhance efficiency and service quality across the

Qualifications

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Provide technical guidance and recommendations to resolve business problems.
• Analyze, recommend, and implement process improvements.
• Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.

Responsabilités

• Troubleshoot and resolve technical problems or issues related to computer software and systems.
• Provide technical guidance and recommendations to resolve business problems.
• Analyze, recommend, and implement process improvements.
• Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment.
• Troubleshoot, modify, support, manage, and maintain applications programs and user accounts.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Train or instruct users in the proper use of hardware or software.
• Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning.
• Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
• Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
• Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
• Follow all company policies and procedures; protect company assets.
• Speak with others using clear and professional language.
• Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
• Visually verify information.
• Enter and locate information using computers/Point of Sale (POS) systems.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

Formation

Technical, Trade, or Vocational School Degree

Outils

POS systems

Description du poste

The Luxury Collection in Dubai seeks an IT professional to troubleshoot and resolve software and systems issues, provide guidance, and implement process improvements. You will enter commands, support applications and user accounts, and maintain data records across telecommunications operations.

Responsibilities include planning, design, operations, and resource allocation for telecom activities, and advising on policies and priorities to enhance efficiency and service quality across the