Dubai IT Support Specialist — POS & Help Desk

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Pickl in Dubai seeks an Information Technology Support Specialist for full-time, on-site duties. You will provide first-line IT assistance to restaurant and office staff, ensuring smooth operation of hardware, software, and POS systems during daily activities.

The role requires solid troubleshooting, desktop tech skills, and clear communication. Occasional after-hours support may be needed in a fast-paced hospitality setting.

Qualifications

• Strong technical support and help desk skills to assist end users effectively.
• Solid troubleshooting and desktop computer skills to diagnose and resolve hardware/software issues.
• Foundational IT knowledge including operating systems, networking, and business apps.
• Clear written and verbal communication with the ability to explain technical concepts simply.

Responsibilities

• Provide first-line IT support to restaurant and office staff on-site in Dubai.
• Troubleshoot hardware, software, and POS issues to minimize downtime.
• Configure and install devices, manage user accounts, and maintain asset inventories.
• Escalate complex incidents and collaborate with regional teams.

Skills

Technical Support

Help Desk Support

Troubleshooting

Desktop Computers

Clear Communication

Customer Service

Education

Diploma/degree in IT or related field

Tools

POS systems

Basic Networking

Job description

Pickl in Dubai seeks an Information Technology Support Specialist for full-time, on-site duties. You will provide first-line IT assistance to restaurant and office staff, ensuring smooth operation of hardware, software, and POS systems during daily activities.

The role requires solid troubleshooting, desktop tech skills, and clear communication. Occasional after-hours support may be needed in a fast-paced hospitality setting.