Information Technology Support Specialist

HUMAN-AI-Z Nexus Technology; Dubai; On-site; AED 78,000 - 134,000; Full time

Job summary

Pickl in Dubai seeks an Information Technology Support Specialist for full-time, on-site duties. You will provide first-line IT assistance to restaurant and office staff, ensuring smooth operation of hardware, software, and POS systems during daily activities.

The role requires solid troubleshooting, desktop tech skills, and clear communication. Occasional after-hours support may be needed in a fast-paced hospitality setting.

Qualifications

• Strong technical support and help desk skills to assist end users effectively.
• Solid troubleshooting and desktop computer skills to diagnose and resolve hardware/software issues.
• Foundational IT knowledge including operating systems, networking, and business apps.
• Clear written and verbal communication with the ability to explain technical concepts simply.

Responsibilities

• Provide first-line IT support to restaurant and office staff on-site in Dubai.
• Troubleshoot hardware, software, and POS issues to minimize downtime.
• Configure and install devices, manage user accounts, and maintain asset inventories.
• Escalate complex incidents and collaborate with regional teams.

Skills

Technical Support

Help Desk Support

Troubleshooting

Desktop Computers

Clear Communication

Customer Service

Education

Diploma/degree in IT or related field

Tools

POS systems

Basic Networking

Job description

Company Description

Pickl is a Dubai-born burger concept known for its award-winning cheeseburgers and fresh fried chicken sandwiches made without preservatives, hormones, or antibiotics. Recognized repeatedly as Best Burger and Best Fried Chicken by regional food awards, Pickl has also been named Restaurant of the Year across multiple years. The brand focuses on delivering high-quality, FRESH. FAST. FOOD. to guests in a casual, energetic environment. Pickl has expanded to seven countries across the region, including the UAE, Qatar, Bahrain, Egypt, Jordan, Oman, and Saudi Arabia, with further growth planned in Kuwait and Iraq. Guests can dine in or order delivery through all major UAE platforms.

Role Description

The Information Technology Support Specialist is a full-time, on-site role based in Dubai, United Arab Emirates. This role is responsible for providing first-line technical and help desk support to restaurant and office staff, ensuring hardware, software, and networks operate reliably during daily operations. The specialist will handle troubleshooting of desktop computers and point-of-sale systems, resolve user incidents, and escal8 complex issues when needed. Day-to-day tasks include installing and configuring devices, managing user accounts and access, maintaining asset inventories, and documenting support requests and resolutions. The role also supports IT security best practices, assists with system upgrades and deployments, and collaborates with cross-functional teams to minimize downtime and enhance overall technology performance.

Qualifications

Candidates should possess strong Technical Support and Help Desk Support skills to assist end users effectively and manage incident resolution. Candidates should possess solid Troubleshooting and Desktop Computers skills to diagnose and resolve hardware and software issues efficiently. Candidates should possess a foundational understanding of Information Technology, including operating systems, basic networking, and common business applications. Candidates should possess clear written and verbal communication skills and the ability to explain technical concepts in simple terms. Candidates should possess strong customer service orientation, time management, and organizational skills for a fast-paced hospitality environment. Relevant certifications (e.g., Comp TIA A+, ITIL Foundation) or a diploma/degree in IT, Computer Science, or a related field are beneficial. Experience supporting POS systems, restaurant operations technology, or multi-site environments is an advantage. Ability to work on-site in Dubai, occasionally outside standard hours, and collaborate with diverse teams across the region.