Dubai IT Support Engineer | Windows, Network & Apps

Noorka LLC.; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Noorka Logistics in Dubai is seeking an IT Support Engineer to maintain our IT systems and deliver timely technical assistance to staff. The role emphasizes troubleshooting, hardware and software support, and ensuring reliable services to power daily logistics operations.

The ideal candidate will handle user accounts, Windows and Microsoft 365, antivirus, backups, and IT security procedures, while coordinating with vendors and supporting logistics software and office applications.

Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, or a related field.
• Experience as an IT Support Engineer or Help Desk is preferred.
• Strong hardware, OS, and software troubleshooting knowledge.
• Familiarity with Windows, Microsoft 365, printers, and office apps.
• Basic networking concepts including TCP/IP, DNS, DHCP, and Wi‑Fi.

Responsibilities

• Provide technical support to employees for hardware, software, and IT-related issues.
• Install, configure, and maintain desktops, laptops, printers, and IT equipment.
• Troubleshoot OS, applications, network, and connectivity problems.
• Set up and manage user accounts, email accounts, and access permissions.
• Support Windows, Microsoft 365, and other business applications.
• Monitor network connectivity and resolve LAN/Wi‑Fi issues.
• Perform routine system updates, software installations, and maintenance.
• Assist with data backup, recovery, and basic information security procedures.
• Maintain records of IT assets, licenses, and support requests.
• Provide technical assistance for logistics software and office apps.
• Diagnose hardware faults and coordinate repairs.
• Install and update antivirus software and follow security policies.
• Coordinate with external IT vendors when required.
• Document issues and solutions for future reference.
• Help employees with IT questions and provide clear instructions.
• Support reliability and security of IT infrastructure.

Skills

Troubleshooting

Communication

Analytical thinking

Customer service

Organization

Time management

Independent work

Problem solving

Multitasking

Education

Bachelor's degree in IT/CS

Tools

Windows OS

Microsoft 365

Antivirus software

IT security practices

Data backup

Office applications

Job description

Noorka Logistics in Dubai is seeking an IT Support Engineer to maintain our IT systems and deliver timely technical assistance to staff. The role emphasizes troubleshooting, hardware and software support, and ensuring reliable services to power daily logistics operations.

The ideal candidate will handle user accounts, Windows and Microsoft 365, antivirus, backups, and IT security procedures, while coordinating with vendors and supporting logistics software and office applications.