Dubai IT Support Engineer

Al Haktur IT Solutions; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Al Haktur IT Solutions in Dubai is seeking a customer-focused IT Support Engineer to deliver technical assistance, troubleshoot hardware and software, and protect IT assets across the company. You will set up workstations, manage user accounts, and provide remote and on-site support.

The role emphasizes Microsoft 365, Active Directory, VPN, and network troubleshooting, with opportunities to work on security procedures, backups, and device management while supporting business operations.

Qualifications

• Bachelor’s degree or diploma in Information Technology, Computer Science, Networking or related field.
• Experience as IT Support Engineer or similar role.
• Strong knowledge of Windows operating systems and desktop troubleshooting.

Responsibilities

• Provide first- and second-level IT technical support to employees and authorized users.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Install, configure, and maintain desktop computers, laptops, printers, scanners, and other IT equipment.

Skills

IT support

Troubleshooting

Windows admin

Microsoft 365

Active Directory

DNS/DHCP/TCP-IP

LAN/WiFi

Documentation

Education

Bachelor’s degree or diploma in Information Technology, Computer Science, Networking

Job description

Al Haktur IT Solutions in Dubai is seeking a customer-focused IT Support Engineer to deliver technical assistance, troubleshoot hardware and software, and protect IT assets across the company. You will set up workstations, manage user accounts, and provide remote and on-site support.

The role emphasizes Microsoft 365, Active Directory, VPN, and network troubleshooting, with opportunities to work on security procedures, backups, and device management while supporting business operations.