Dubai Enterprise Change & Adoption Lead

Forsyth Barnes; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Forsyth Barnes is seeking an experienced Change & Adoption Lead to support a major enterprise service management and digital workplace transformation programme in Dubai. You will own organisational change and adoption activities, ensuring stakeholders and end users are prepared to adopt new processes, technologies and ways of working.

This hands-on leadership role requires strong experience in enterprise transformation, stakeholder engagement, communications, training and adoption measurement to

Qualifications

• 7+ years delivering enterprise change management and organisational transformation initiatives.
• Minimum 3 years supporting service management or digital workplace transformation programmes.
• Proven experience with stakeholder impact assessments, change strategies, communications and training plans.

Responsibilities

• Lead end-to-end organisational change and adoption activities across enterprise transformation initiatives.
• Conduct stakeholder analysis and impact assessments to identify change requirements and adoption challenges.
• Develop and deliver stakeholder engagement, communications, training and readiness plans.
• Collaborate with Digital Workplace, service management teams and process owners to align change with milestones and releases.
• Establish change champion networks, feedback mechanisms and engagement initiatives.
• Design learning materials, workshops and training sessions for users and leaders.

Skills

Enterprise change management

Stakeholder engagement

Training and adoption

Communications planning

Facilitation

Education

Prosci Change Management Certification

APMG Change Management Practitioner

Tools

ServiceNow ITSM

Microsoft 365

Learning Management Systems

Analytics tools

Job description

Forsyth Barnes is seeking an experienced Change & Adoption Lead to support a major enterprise service management and digital workplace transformation programme in Dubai. You will own organisational change and adoption activities, ensuring stakeholders and end users are prepared to adopt new processes, technologies and ways of working.

This hands-on leadership role requires strong experience in enterprise transformation, stakeholder engagement, communications, training and adoption measurement to