Organizational Change and Digital Workplace Adoption Lead

DiceTek UAE; Abu Dhabi; Remote; AED 120,000 - 160,000; Full time

Job summary

Dicetek LLC in Abu Dhabi, United Arab Emirates seeks an Organizational Change and Digital Workplace Adoption Lead for a full-time, on-site role. Lead enterprise change initiatives for service management and digital workplace transformation, coordinating impact assessments, communications and training to enable adoption across stakeholders.

You will collaborate with Digital Workplace teams, process owners and service delivery groups to ensure readiness, measure adoption outcomes and drive

Qualifications

• Proven experience in enterprise change management and employee adoption.
• Ability to design and deliver change communications for both technical and non-technical audiences.
• Hands-on capability to facilitate learning interventions and trainings.

Responsibilities

• Lead organizational change and enablement activities supporting digital workplace transformation.
• Coordinate stakeholder engagement and sponsor involvement across the change lifecycle.
• Develop communications, training and readiness activities to support adoption of new services and processes.
• Conduct structured change impact assessments and document enablement requirements.
• Establish change champion networks and knowledge transfer between partners and internal teams.
• Monitor adoption outcomes and coordinate corrective interventions as needed.

Skills

Enterprise Change Management

Stakeholder Engagement

Communication

Learning Design

Adoption Measurement

Change Champion Networks

Job description

Job Snapshot

Role: Organizational Change and Digital Workplace Adoption Lead

Location: Abu Dhabi, United Arab Emirates

Industry: I T and Services

Function: Project-Program Management

Experience: Proposed minimum of 7 years in enterprise change management, including 3 years in service management or digital workplace transformation, subject to hiring-manager validation

Job Type: Full Time

Work Arrangement: On-site

Job Overview

Dicetek LLC is seeking an Organizational Change and Digital Workplace Adoption Lead for a full-time, on-site opportunity in Abu Dhabi, United Arab Emirates. The role focuses on leading organizational change, employee enablement and technology adoption initiatives associated with enterprise service management and digital workplace transformation. The successful candidate will coordinate change impact assessments, stakeholder engagement, communications, training and organizational readiness activities to support the effective adoption of new services, processes and ways of working. Working closely with Digital Workplace teams, process owners and service delivery stakeholders, the position will be responsible for driving change outcomes, establishing adoption measures and coordinating corrective interventions where required. The role also involves developing change champion networks, establishing employee feedback mechanisms and ensuring effective knowledge transfer from external partners to internal teams.

Job Details

Country: United Arab Emirates

City: Abu Dhabi

Industry: I T and Services

Function: Project-Program Management

Salary: Not disclosed

Gender: No Preference

Candidate Nationality: Not specified

Job Type: Full Time

Work Arrangement: On-site

Key Responsibilities

• Organizational Change and Enablement - Lead organizational change and enablement activities supporting enterprise service management and digital workplace transformation.
• Develop and coordinate change initiatives aligned with approved transformation objectives.
• Assess the organizational impact of new technologies, services, processes and operating practices.
• Identify affected stakeholder groups and their change requirements.
• Coordinate communications, training and readiness activities to support successful implementation.
• Promote employee understanding and adoption of new digital workplace capabilities.
• Maintain accountability for agreed change and adoption outcomes.
• Change Impact Assessment - Conduct structured change impact assessments across affected business and technology functions.
• Identify changes to employee responsibilities, operational processes and service delivery practices.
• Assess the implications of transformation activities for different stakeholder groups.
• Document change impacts and associated enablement requirements.
• Use assessment findings to inform communications, training and readiness activities.
• Coordinate impact assessment findings with Digital Workplace teams and process owners.
• Stakeholder and Sponsor Engagement - Engage programme sponsors and relevant stakeholders throughout the change lifecycle.
• Work closely with Digital Workplace teams, process owners and service delivery teams.
• Coordinate stakeholder engagement activities to support transformation objectives.
• Identify stakeholder concerns and barriers to adoption.
• Maintain communication between transformation stakeholders and affected employee groups.
• Support sponsor involvement in change communications and organizational enablement.
• Encourage stakeholder ownership of agreed change activities and adoption outcomes.
• Change Communications - Develop audience-specific communication approaches for affected stakeholder groups.
• Prepare clear communications explaining transformation objectives, process changes and expected ways of working.
• Coordinate the delivery of change messages through appropriate communication channels.
• Adapt communication materials to the needs of technical and non-technical audiences.
• Support consistent messaging across Digital Workplace and service management initiatives.
• Gather stakeholder feedback to assess communication effectiveness.
• Recommend communication improvements where understanding or engagement gaps are identified.
• Learning Design and Facilitation - Identify learning requirements arising from organizational and technology changes.
• Design learning interventions that support employee adoption of new processes and services.
• Develop training approaches aligned with the needs of affected user groups.
• Facilitate training sessions, workshops and employee enablement activities.
• Coordinate learning delivery with relevant process owners and service teams.
• Assess employee understanding and competency development.
• Recommend additional learning interventions where capability gaps remain.
• Organizational Readiness Assessment - Define and conduct readiness assessments for digital workplace and service management changes.
• Evaluate stakeholder awareness, employee preparedness and operational adoption requirements.
• Identify readiness gaps that could affect successful transformation outcomes.
• Coordinate corrective actions with relevant stakeholders.
• Monitor readiness improvements following targeted interventions.
• Provide readiness findings to programme sponsors and delivery teams.
• Support informed implementation decisions through structured readiness information.
• Change Champion Networks - Establish and coordinate change champion networks across affected teams.
• Engage champions to support communications, employee enablement and adoption activities.
• Encourage local ownership of transformation initiatives.
• Gather feedback from champions regarding employee concerns and adoption challenges.
• Coordinate responses to recurring issues affecting change acceptance.
• Support ongoing engagement between champions, process owners and Digital Workplace stakeholders.
• Adoption Measurement and Continuous Improvement - Define baseline measures for technology and service adoption.
• Establish usage indicators to assess the adoption of new digital workplace capabilities.
• Develop competency measures to evaluate employee readiness and effectiveness.
• Monitor adoption outcomes against agreed expectations.
• Identify areas where usage, understanding or competency levels require improvement.
• Recommend corrective interventions to address adoption gaps.
• Evaluate the effectiveness of communications, training and enablement activities.
• Use feedback and adoption findings to support continuous improvement.
• Partner Knowledge Transfer - Coordinate knowledge-transfer activities between external implementation partners and internal teams.
• Identify internal knowledge requirements associated with new services, processes and digital workplace capabilities.
• Support structured transfer of relevant operational and process knowledge.
• Engage process owners and service teams in knowledge-transfer activities.
• Monitor knowledge-transfer progress and identify outstanding capability gaps.
• Support internal ownership of new ways of working following transformation activities.

Required Experience

• Proposed minimum of 7 years of experience in enterprise change management.
• At least 3 years of experience supporting service management or digital workplace transformation.
• Experience requirements are subject to hiring-manager validation.
• Proven experience delivering organizational change initiatives within enterprise environments.
• Practical experience conducting change impact assessments.
• Experience developing stakeholder-specific communication approaches.
• Hands-on experience designing and facilitating learning interventions.
• Experience assessing organizational readiness for technology or process changes.
• Experience supporting employee adoption of new services and operating practices.
• Experience defining adoption measures and coordinating corrective interventions.

Required Skills and Competencies

• Enterprise Change Management - Organizational change planning and delivery.
• Enterprise transformation enablement.
• Change impact assessment.
• Stakeholder and sponsor engagement.
• Organizational readiness assessment.
• Employee adoption management.
• Change outcome monitoring.
• Digital Workplace and Service Management - Understanding of service management transformation.
• Experience supporting digital workplace adoption.
• Coordination with process owners and service delivery teams.
• Employee enablement for new technology services.
• Adoption of revised operational processes and ways of working.
• Communications and Learning - Audience-specific change communications.
• Stakeholder engagement and facilitation.
• Learning needs identification.
• Learning intervention design.
• Training and workshop facilitation.
• Employee awareness and competency development.
• Communication effectiveness assessment.
• Adoption and Performance Measurement - Adoption baseline development.
• Technology usage measurement.
• Employee competency assessment.
• Readiness evaluation.
• Adoption gap identification.
• Corrective intervention planning.
• Feedback collection and analysis.
• Continuous improvement of change activities.
• Stakeholder Coordination and Knowledge Transfer - Change champion network development.
• Cross-functional stakeholder coordination.
• Sponsor engagement.
• Employee feedback management.
• External partner knowledge transfer.
• Internal capability development.
• Change ownership and accountability.

Professional Capabilities

• Strong communication and stakeholder engagement skills.
• Ability to work effectively with technical and non-technical audiences.
• Practical understanding of enterprise change and employee adoption challenges.
• Strong facilitation and learning-design capabilities.
• Ability to identify organizational readiness gaps and recommend appropriate interventions.
• Analytical skills for assessing adoption, usage and competency outcomes.
• Ability to coordinate multiple stakeholder groups across transformation activities.
• Strong organizational skills and accountability for change outcomes.
• Ability to establish constructive feedback mechanisms and support continuous improvement.

Expected Outcomes

• Organizational Enablement - Completed change impact assessments.
• Coordinated stakeholder and sponsor engagement.
• Audience-specific change communications.
• Employee training and enablement activities.
• Organizational readiness assessments.
• Adoption and Capability Development - Defined adoption baselines.
• Usage and competency measures.
• Identified adoption and readiness gaps.
• Corrective learning and enablement interventions.
• Monitored adoption outcomes.
• Stakeholder Engagement and Knowledge Transfer - Established change champion networks.
• Employee feedback mechanisms.
• Coordinated engagement with Digital Workplace and service teams.
• Partner-to-internal knowledge-transfer activities.
• Clear ownership of agreed change and adoption outcomes.

Role Expectations

The Organizational Change and Digital Workplace Adoption Lead will support successful enterprise transformation by ensuring that affected employees and stakeholders are prepared to adopt new technology services, processes and ways of working. The role requires hands‑on change management expertise, strong stakeholder engagement, effective communications and practical learning facilitation. The successful candidate will establish measurable adoption outcomes, monitor organizational readiness and coordinate corrective interventions to address gaps in employee understanding, usage and capability. A central objective is to strengthen internal ownership of transformation outcomes through effective sponsor engagement, change champion networks, structured feedback and knowledge transfer.