Dubai Customer Care & Field Dispatch Specialist

Careers at UAE; Dubai; On-site; AED 60,000 - 100,000; Full time

Job description

Customer Care Centre Representative, Dubai

Responsibilities:

• Serve as the first point of contact for Siemens Healthineers customers.
• Call handling, receiving customer requests for corrective maintenance, preventive maintenance, application training, etc.
• Coordinate with customers to schedule field service activities and resources to ensure customer expectations and commitments are met.
• Create and monitor notifications based on customer requests, assigning the customer service executives (CSEs) and customer engineering services (CESs) for required jobs in the mentioned regions.
• Coordinate dispatch activities of the CSEs for onsite visits, preventive maintenance visits, and CES visits.
• Provide support, information, prioritization, and coordination of assignments for CSEs of all services and CES dispatches.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow‑up actions.

Qualifications and Experience:

• Biormedicine Engineer (preferred) or background in Electrical Engineering, Clinical Engineering, or related courses.
• Excellent organizational, interpersonal, and communication skills.
• Knowledgeable in Microsoft Office products.
• Knowledge of SAP MM and SD modules is an advantage.
• Proficiency in Arabic and English is a must.
• Flexibility to work 24/7 shifts, including weekends on a rotational basis.

Attributes and Skills:

• Self‑motivated and driven to achieve business success.
• Proven track record of meeting and exceeding sales targets.
• Knowledge and experience in tender processes.
• Expertise in MR product portfolios and clinical marketing within a B2B healthcare environment.
• Ability to think strategically, take initiative, and drive innovation.
• Willingness to travel extensively within the MEA region.

We welcome applications from individuals with disabilities as an equal‑opportunity employer.