Customer Care Centre Representative, Dubai

Careers at UAE; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Siemens Healthineers Dubai is seeking a Customer Care Centre Representative to serve as the first point of contact for customers. You will handle calls, collect requests for corrective and preventive maintenance, and coordinate with customers to schedule field service activities and resources.

You will dispatch CSEs and CESs, monitor service requests, and ensure detailed, prioritized assignments with timely follow‑ups.

Qualifications

• Biomedical Engineering background preferred or related engineering field.
• Excellent organizational, interpersonal, and communication skills.
• Proficient in Microsoft Office; SAP MM and SD knowledge is a plus.
• Fluency in Arabic and English.
• Willingness to work 24/7 shifts including weekends.

Responsibilities

• Serve as the first point of contact for Siemens Healthineers customers.
• Call handling and receiving requests for corrective/ preventive maintenance, applications training, etc.
• Coordinate with customers to schedule field service activities and resources to meet commitments.
• Create and monitor notifications, assign CSEs and CESs for required jobs in the MEA regions.
• Coordinate dispatch activities of CSEs for onsite visits and preventive maintenance.
• Provide support and coordination of assignments for CSEs and CES dispatches.
• Ensure all service requests are well detailed, coordinated, and followed up.

Skills

Organizational skills

Interpersonal skills

Communication

MS Office

SAP MM

SAP SD

Arabic

English

24/7 shifts

MEA travel

Education

Biomedical Engineering

Electrical Engineering

Clinical Engineering

Tools

SAP MM

SAP SD

MS Office

Job description

Customer Care Centre Representative, Dubai

Responsibilities:

• Serve as the first point of contact for Siemens Healthineers customers.
• Call handling, receiving customer requests for corrective maintenance, preventive maintenance, application training, etc.
• Coordinate with customers to schedule field service activities and resources to ensure customer expectations and commitments are met.
• Create and monitor notifications based on customer requests, assigning the customer service executives (CSEs) and customer engineering services (CESs) for required jobs in the mentioned regions.
• Coordinate dispatch activities of the CSEs for onsite visits, preventive maintenance visits, and CES visits.
• Provide support, information, prioritization, and coordination of assignments for CSEs of all services and CES dispatches.
• Ensure all service requests and dispatches are well detailed, coordinated, prioritized, and organized for review and follow‑up actions.

Qualifications and Experience:

• Biormedicine Engineer (preferred) or background in Electrical Engineering, Clinical Engineering, or related courses.
• Excellent organizational, interpersonal, and communication skills.
• Knowledgeable in Microsoft Office products.
• Knowledge of SAP MM and SD modules is an advantage.
• Proficiency in Arabic and English is a must.
• Flexibility to work 24/7 shifts, including weekends on a rotational basis.

Attributes and Skills:

• Self‑motivated and driven to achieve business success.
• Proven track record of meeting and exceeding sales targets.
• Knowledge and experience in tender processes.
• Expertise in MR product portfolios and clinical marketing within a B2B healthcare environment.
• Ability to think strategically, take initiative, and drive innovation.
• Willingness to travel extensively within the MEA region.

We welcome applications from individuals with disabilities as an equal‑opportunity employer.