Dubai CRM Transformation Lead - Multi-Industry Implementations

applydubaijob.com; Dubai; On-site; AED 167,000 - 246,000; Full time

Job summary

Entanglix Lab is seeking a Senior CRM Business Analyst in Dubai to lead requirement engineering and workflow design for CRM implementations across multiple industries. You will conduct stakeholder discovery workshops, author BRDs, map As-Is/To-Be processes, define data integration specs, and ensure scalable CRM architectures.

The role focuses on aligning functional needs with technical teams, delivering detailed specifications, and guiding end-to-end CRM projects through discovery, design, and

Qualifications

• Bachelor’s degree in IT, CS, or Business Administration with CRM focus and 5+ years of CRM Business Analysis experience.
• Experience across full CRM project lifecycles and multi-industry deployments.
• Mastery of BRDs, user stories, workflow mapping and data integration principles.

Responsibilities

• Facilitate business discovery sessions and stakeholder alignment workshops.
• Author detailed BRDs, functional specs, and user stories with clear acceptance criteria.
• Map As-Is and To-Be processes, business logic, and security roles.
• Spec out system integrations, data mapping rules, and executive dashboards.
• Bridge requirements with technical architecture teams through CRM implementations.
• Manage multiple CRM transformation projects across industries.

Skills

BRD authoring

User stories

Workflow mapping

Stakeholder management

Agile methodologies

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in IT

Bachelor’s degree in Business Administration

Tools

Salesforce

Microsoft Dynamics

HubSpot

Zoho

Visio

Lucidchart

Jira

Job description

Entanglix Lab is seeking a Senior CRM Business Analyst in Dubai to lead requirement engineering and workflow design for CRM implementations across multiple industries. You will conduct stakeholder discovery workshops, author BRDs, map As-Is/To-Be processes, define data integration specs, and ensure scalable CRM architectures.

The role focuses on aligning functional needs with technical teams, delivering detailed specifications, and guiding end-to-end CRM projects through discovery, design, and