Global CRM Transformation Lead (AI-Driven, Cross-Platform)

DP World; Dubai; On-site; AED 390,600 - 558,000; Full time

Benefits offered by this job

Competitive executive compensation

Opportunities for professional advancement

Job summary

DP World in Dubai is seeking a Senior Manager for Enterprise Systems (CRM) to lead the transformation of customer relationship management platforms. You will focus on enhancing engagement across sales, service, marketing, and loyalty functions through strategic vision and hands-on experience.

This role requires expertise in Microsoft Dynamics CRM or Salesforce, with a minimum of 12 years in CRM management. Join DP World and drive digital transformation within a global leader in logistics and trade solutions.

Qualifications

• Minimum 12 years of experience in CRM management and digital transformation projects.
• Proven expertise in Microsoft Dynamics CRM, Salesforce, or similar enterprise CRM platforms.
• Exceptional communication, leadership, and stakeholder management skills.

Responsibilities

• Develop and implement the enterprise CRM strategy and roadmap.
• Lead CRM transformation projects to integrate and optimize operations.
• Oversee CRM vendor selection, contract negotiation, and implementation management.

Skills

CRM strategy and transformation

Microsoft Dynamics / Salesforce implementation

Data integration and API management

Customer journey design and analytics

Team leadership and stakeholder engagement

Education

Bachelor's degree in Computer Science, Engineering, or Business

Master's degree preferred

Job description

DP World in Dubai is seeking a Senior Manager for Enterprise Systems (CRM) to lead the transformation of customer relationship management platforms. You will focus on enhancing engagement across sales, service, marketing, and loyalty functions through strategic vision and hands-on experience.

This role requires expertise in Microsoft Dynamics CRM or Salesforce, with a minimum of 12 years in CRM management. Join DP World and drive digital transformation within a global leader in logistics and trade solutions.