Dubai-Based Chinese-Speaking Customer Support Expert

C1; Dubai; On-site; AED 67,000 - 134,000; Full time

Job summary

C1 is hiring a Customer Support Representative in Dubai. You will support customers and affiliates, answer questions, resolve issues, and translate where needed. You’ll be on the front line, ensuring satisfaction with products and services while maintaining professional communications and accurate records.

The role emphasizes empathetic service, problem solving, and collaboration with teams to uphold high standards and meet KPIs.

Qualifications

• Bachelor's degree minimum with 5+ years in customer service.
• At least 2 years in a call center.
• Excellent written and spoken Chinese language skills.

Responsibilities

• Handle requests via email, tickets, and chat.
• Resolve complex customer issues when escalated, as the go‑to person.
• Maintain records of interactions, transactions, comments, and complaints.
• Improve service quality and processes with a results focus.
• Maintain a positive, empathetic, and professional attitude toward customers.
• Build strong relationships with clients and affiliates and facilitate open communication.
• Identify customer needs to achieve satisfaction and provide accurate information.
• Escalate complaints to Team Leader/Manager when needed and ensure follow-up.
• Follow procedures, guidelines, and policies; support other departments as needed.
• Mentor new employees for this role and update internal knowledge databases.

Skills

Chinese language

Education

Bachelor's degree

Job description

C1 is hiring a Customer Support Representative in Dubai. You will support customers and affiliates, answer questions, resolve issues, and translate where needed. You’ll be on the front line, ensuring satisfaction with products and services while maintaining professional communications and accurate records.

The role emphasizes empathetic service, problem solving, and collaboration with teams to uphold high standards and meet KPIs.